So I almost bought horrendously inflated nosebleeds backups through ticketmaster. Once we got into the venue we were told we had no seats that it was general admission. Buying tickets on StubHub guarantees you a seat to whatever event you're looking to attend. More than double the face value. Musicians can get sick and sporting events can get canceled. Sorry for the confusion. How do I sell tickets that have a delivery day on Ticketmaster? Go to 'My tickets' then Orders. There are still tickets available it is just a very slow process," Smith Tweeted in March. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. You may not get them until just before that date. My friends have had no issues using this as well. Not sure how this malicious tactic is seen as legal. I went through this exact issue a few weeks back. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. Not the greatest arrangement, but I have had tickets delivered fairly close to game days before, so I trusted them. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Sellers will face penalties or could lose their accounts if they don't ship or cause problems for their buyers. We can't ask them to send tickets earlier than the date in your order details. If I would have shut my account down the first day I called none of the others would have made it through.". How is that they don't accept refunds, but you also aren't guaranteed tickets? Super common practice, 21 pilots, pearl jam and few others come to mind, so you are good 03-25-2022 10:53 AM. 5 days later, on GAME DAY, I received an email from Stubhub notifying me that my transaction had been cancelled because I did not fulfill my seller's obligation to upload the barcodes - but I did! In most cases, tickets arent issued until 24 hours before the event. 3. Nosebleeds were even more than what paid for pit tickets. I found the tickets for 153 on the website, when I paid for the tickets the price was 153, and as soon as I entered my card details and confirmed the order I got an email that I had paid for the order in the amount of $345.81. StubHub only had an option to sell "barcode" tickets for this event--not "mobile" tickets. Will I need to enter the barcode information on StubHub once it becomes available, or will I be able to complete the sale on StubHub via transfer of the tickets? and our Copyright 2023 Consumers Unified LLC. We value your privacy. I was unable to get tickets through Ticketmaster as it had sold out. Bought my tickets 4/6, said they would be ready 4/22. Re: Tickets wont arrive until concert date. Sellers will face penalties or could lose their accounts if they don't ship or cause problems for their buyers. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Sometimes, events don't go off as planned. For more information, please see our StubHub is an eBay company that began selling and reselling event tickets in 2000. Some teams, venues, or artists put delivery delays on tickets issued to original buyers. OP the seller has until the "ready by" date. Ticket was sold and then canceled in this 3 hour period. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. I purchased 3 pit tickets totaling 530 dollars. All told, StubHub could be a great resource whether you need to sell event tickets or purchase them. But when arrived no seats, they said I had general admission standing room only. Unsubscribe easily. They will do everything in their power just to take your money and then say "you agreed to our terms" - I listed tickets for sale that apparently sold, yet I didn't receive any notifications about this; I just assumed that the tickets had never sold. A link has directed you to this review. Many or all of the products here are from our partners that compensate us. Listings are removed without notice and transactions get cancelled due to Stubhubs failure to repair their barcode integration with the MLB. 24/7 customer support: Their customer service isn't much help either. I've been on the phone with them 4 times now to get things resolved. My tickets for sale have other benefits that I can't put in listing. Wait for a StubHub representative to reach you. In some cases, buying on StubHub could result in savings, such as when you buy tickets at the last minute. Since June of 2022, listing for sale MLB tickets has been an absolute train wreck. Sellers often list tickets on StubHub weeks or months ahead of a given event. Did you find it helpful? Also, who has a printer sitting around in the room when they travel? Help! Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. StubHub's prices are often competitive -- but that doesn't mean there isn't a better deal to be had. MLB is partnered up with Stubhub's and is fully integrated with them. Not getting your tickets until the day of the event has become more common with venues. Reading between the lines, this means you should expect to pay higher fees for tickets to a big-name event, and lower fees for a more run-of-the-mill event. Some teams, venues, or artists put delivery delayson tickets issued to original buyers. Use of this website signifies your agreement to our, / The event is today and I still dont have my tickets. You're protected if events are canceled. Seems like nothing but questions on this site with no answers. My daughter's favorite artist was coming and specifically asked me to take her. Privacy Policy. Compensation may impact the order of which offers appear on page, but our editorial opinions and ratings are not influenced by compensation. I read the FAQ but don't understand it. What would be a reason for a seller to withhold tickets until night before the show? @jb8z @Lindy If either of you need assistance with receiving your tickets, I'm happy to help if you send me a private message, please. After contacting StubHub customer service we were told nothing they could do, sometimes e tickets will print out seats even when there is none..$370 for general admission?? After the switch, you will enter the email address you use to access the community in order to reset your password. The pit tickets jumped to 400 each. This happens when the primary ticket company doesnt release the tickets to the original buyer for a while. If the listing exists on StubHub and you can transfer the tickets, you're certainly welcome to list them on StubHub. As you might expect, StubHub charges a fee for its services. I proceeded to delist the rest of the season off of the Stubhub platform and I now feel liberated but remain very angry about the last 9 months that I suffered with this horrible platform. Leonard of Los Angeles, CA Verified Reviewer. same here, what I have learned is that someone can advertise tickets to sell, without having them. In fact, StubHub says that if an issue arises with your tickets, it will find you comparable or better tickets to your event or otherwise refund your credit card in full. I called back on 4/12/23 I was told I will not receive my 864.00 and they were charging me 1100.00 for all the duplicate tickets, I said, "So you have my tickets, my money and you want to charge me more money and I have called you over 10 times trying to get this fixed, what kind of customer service is this." We are changing the way you register and sign-in to the StubHub Community. It is not in a seller's best interest to cause issues for a buyer at the same time. Some teams, venues, or artists put delivery delays. You can always deliver before this date. ConsumerAffairs is not a government agency. Hell they got there money so send the tickets. I received all 3 of my tickets 2 days after payment at the agreed price. Some venues, artists, and teams don't release tickets until a couple days before an event. All Rights Reserved. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Do I need to worry that theyre trying to see if they can get more for them elsewhere and that they might back out of the transaction, or is there a valid reason they might be doing this that Im missing? Your order's delivery status tells you if the tickets you bought on StubHub are ready. Explain your case the best you can. I was told, "This time it is nothing we can do." Seller Beware!!!! Support does not answer, there is no cancellation\refund option on the order page. I was told that my payment will be on in 24 hours on 4/10/23, the next day I did not get payment. The only way to complete mlb sales on Stubhub is by entering the barcodes. If you will get credit or a full refund on your original payment method. StubHub sent me a confirmation email saying I had seats 8 & 9 for Mississippi State baseball event. Not only will your tickets be legitimate, but you're guaranteed to get them in time for your event. No. With this same logic I could be charged a fee for sleeping for more than 3 hours. StubHub obviously does not care about its customers and will find any way to take money from you. View complete StubHub Return Policy. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. Copyright 2018 - 2023 The Ascent. Yes The Ascent's Definitive Credit Score Guide. Obviously AVOID IF YOU CAN. I paid about $150 per ticket, including fees. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. It may be close to the event due to ticket delivery delays. Randy Miller | NJ Advance Media for NJ.com. And so if you wait until you're within a few days of a given event, you might snag a great deal. But as those events near, they may come down in price in the absence of having a buyer. Stubhub said that they were contacted by the venue that the transfer button would not be available on Ticketmaster until 24 hours before the show was to begin. If its past 10 AM on the day of your event and you dont have the tickets, pleasecontact us. Sometimes, StubHub only allows hard stock ticket sales. Since there is a delivery delay until 45 days before the show date, if I were to sell on StubHub, I wouldn't be able to fulfill the order and get paid for almost a year! Unlike Ticketmaster, which sells tickets directly to consumers, StubHub is more of a ticket marketplace where individuals can list tickets they have available for sale. so i bought a ticket over 3 weeks ago to see metallica in november and i still havent received my ticket. That way there are no issues but additionally, so they can get paid. I sold tickets to a concert New edition, I delivered tickets and completed sales in 24 hours, the concert was on 3/30/23, the next day in My email pops up another sale saying I have sold the same 4 tickets, I call StubHub speak to someone to tell them this was happening, I said I was going to shut my account down, I was told by customer service that would not be paid if that happen and he would escalate to tier 2 to see why this happened I asked if I could cancel or delete I was told no. We can't ask them to send tickets earlier than the date in your order details. Sometimes, events don't go off as planned. I felt the need to say this because I almost spent needless amounts of heavy money because of the anxiety these reviews provided. ARLINGTON, Texas With Aaron Judge or without him (at least for a couple more days), the Yankees need to start putting up a few runs more than a once . Unsubscribe easily. until the fall, she was told by StubHub that she would not . I went on to lose both my original ticket value AND the charge to my account. You'll get your ticketsby the end of the day on your order's expected arrival date. Re: Tickets wont arrive until concert date. Original review: April 16, 2023. Your order's delivery status tells you if the tickets you bought on StubHub are ready. I get people have gotten bad experiences but when you compare the numbers of fulfilled orders to bad ones, I'm sure it works out to a pretty favorable number. But in either scenario, it pays to explore other options, too. Will my tickets arrive in time? Make sure to check back with StubHub often, as you'll be able to find any and all of the events that you're looking for! After the switch, you will enter the email address you use to access the community in order to reset your password. Sellers are not paid until the tickets are confirmed delivery to a buyer for US and Canada events. When talking to customer service and escalating to Michael the "Selling Supervisor" they said there was nothing they could do and that I would be on the hook for the 100% seller fee for price of ticket. . by the end of the day on your order's expected arrival date. We've got you no matter what. We know this can be concerning. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Reddit and its partners use cookies and similar technologies to provide you with a better experience. No. I recently purchased some tickets for a concert next week, but it says that the seller wont have the tickets ready to send until the day of the concert. Bucket list site for many people let's say. Help us improve this article with your feedback. Hopped on a 3 hour flight without service and in that time period Stubhub double charged me the seller for ticket sale that occurred over this 3 hour period. being locked in and not knowing if youre going to ever receive your ticket until its too late is a pretty fucked system. Some venues, artists, and teams don't release tickets until a couple days before an event. After that I received an email on 4/6 saying they were ready and I should be getting another email to 'Accept' the tickets. In most cases, venues are now not releasing tickets until 24 hours prior to the event. Yes If you're selling tickets, for example, before listing on StubHub, consider blasting out on your social media page that you're looking for a buyer so you can potentially avoid paying a fee. When I called and spoke with Ruben, he said that they sent me an email and since I didn't confirm the sale, their terms are that they get to charge me for the tickets?? If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. You will enter your community username and new password and done! Apple Wallet Tickets Not Tranferrable????? The Ascent does not cover all offers on the market. Mobile app: Dealing with the same issue here but these were a Christmas gift and I wont be in the same state as the concert! I have sold ticket many times before, this is not my first time, never had a problem. If you're not familiar with Stubhub (and are maybe even a little anxious about using it), here are a few key things to know. by Maurie Backman | StubHub went on to collect both the buyers payment AND my charge for the ticket price. We keep track of all orders and guarantee delivery by the date in your account. Wtf.. Had a couple tickets up on StubHub for a couple weeks. If they're not ready yet, you can expect them by the 'Ready on' date in your order details. After the switch, you will enter the email address you use to access the community in order to reset your password. The morning of the concert, there were 179 tickets on StubHub with the cheapest being $140 (cheapest face value ticket through Ticketmaster was $47.25). In some cases, the primary won't release tickets until 48 hours prior to the event to help avoid ticket fraudulence and this may be the case for your seller. We bought tickets Tuesday 4/20 and it said it would be ready for 4/21. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Understanding Homeowners Insurance Premiums, Guide to Homeowners Insurance Deductibles, Best Pet Insurance for Pre-existing Conditions, What to Look for in a Pet Insurance Company, Marcus by Goldman Sachs Personal Loans Review, The Best Way to Get a Loan With Zero Credit. I know to check venue ticketing at first and if it's sold out I'll go resale market. Click here to read our full review for free and apply in just 2 minutes. If you're using thewrong credit or debit card, it could be costing you serious money. You will enter your community username and new password and done! Privacy Policy. They gave the tickets as a surprise Christmas present to their 14- and 12-year-old girls. is there still hope i will get my ticket? Gather all the information you have on the purchase. Why would seller unnecessarily delay ticket delivery? I was told it would be taken care of and that I did not need to do anything. That means when you buy or sell tickets, they are only the intermediary. It is not in a seller's best interest to cause issues for a buyer at the same time. So, option - wait to deliver at the last minute. It is due to the security around the tickets, venues like to hold onto the QR codes as long as possible to avoid ticket trading and duplicating issues. Did you get the refund? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. As this date approaches, you don't need to contact us. Call toll-free from the U.S. or Canada, or chat online with support. On 4/11/23 I sold 4 premium tickets to the Cubs/dodger game on Stubhub. If StubHub decides you can be refunded, you'll probably get an email at some point on how to collect your refund. Published on Aug. 24, 2022. I got an email from StubHub two days before XMAS (ho ho ho ho indeed) telling me they didn't have the tickets. Here's what went down: No. In this transaction StubHub made 15% off my ticket, then 15% off the other seller for replacement, then 100% off my for seller penalty, resulting in stubhub making 130% markup on a ticket, literally insane. So sorry again for the concerns! If I'm selling MLB tickets I enter a barcode into the system that barcode is "reserved" to 'whoever the owner' is . Or, you might use StubHub to try to score tickets to an otherwise sold-out event. Stubhub is a marketplace. Unfortunately if they miss this date, you will need to contact customer support. Use of this website signifies your agreement to our, Understanding your order's delivery status. The Cure is set to play Fiddler's Green Amphitheatre on June 6 as part of its 30-date tour. Waiting till the day of is bull****. The prices started to drop during the day to $99 for tickets, but still essentially twice as much than face value. Is this just an excuse to try and scam that they can't send right away? What's tricky, however, is that there aren't pre-set fees. This company is horrible and they DO NOT care about their customers. Sold tickets on this site and a computer glitch allowed them to sell my tickets twice, they charged me the whole sales price of the tickets as my penalty, over 3k refuse to pay me a penny for the expensive tickets I sold. Always remember that StubHub is your one stop shop for any and all of your ticket related needs! Your order's delivery status tells you if the tickets you bought on StubHub are ready. same here. Today was the last straw. 1. @captain-janeway - Truly, delivery or any issueis rare with the tickets you buy from us. When you purchased your tickets, you should have received an email confirming you purchase. That also means if you are a buyer and the seller never forwards their tickets, you are out of luck. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. Great question. When you receive the barcodes 48 hrs before the game you can enter them and complete your sale. We are changing the way you register and sign-in to the StubHub Community. Hi all! Thank you, you have successfully subscribed to our newsletter! Not a very cool market price wise but sometimes it's worth the artist and experience. and our Help us improve this article with your feedback. Best Mortgage Lenders for First-Time Homebuyers. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Copyright, Trademark and Patent Information. Sellers are not paid until the tickets are confirmed delivery to a buyer for US and Canada events. Danielle is the author of this solution article. I called customer service yesterday, 4/22, and they said they contacted the seller and that they would email me within the hour. It should be when you pay for the tickets then the tickets should be sent . how do I sell tickets to an event not yet listed? They sent me a "link" for "alternative tickets" but the link literally told me "no tickets available" (even though there are plenty on StubHub), So.. BEWARE, you may well be getting completely screwed, which is my experience so far. Editorial content from The Ascent is separate from The Motley Fool editorial content and is created by a different analyst team. So - that being said - one fear of selling our basketball tickets here on Stubhub is that someone would turnaround and resell them AND that person WOULD list the actual seat #'s. We really do appreciate the feedback though. Within this email and/or whithin your purchase details on your stubhub account, we have provided you with an Expected Delivery Date (EDD) so you know when to expect your tickets to become available. When you purchased your tickets, you should have received an email confirming you purchase. For more information, please see our If these are not available, you will likely get a full refund. Use of this website signifies your agreement to our, / Understanding your order's delivery status. Id like to be prepared ahead of time because the drive is long and I wouldnt want to show up and not be allowed in. 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