Does VTA require and enforce proof of payment on light rail? Can I set up Auto-Reload for cash value and a pass? Otherwise, you will be logged out automatically. Boarding with a Clipper Card Tag Clipper cards on the Clipper reader located next to the farebox. When does the new 31-day pass become active? Log in to your Clipper account to add backup payment. Can I load value on my mobile phone at a transit agency ticket office? All Access Digital offer for just 99 cents! A: You made me laugh, thanks! If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929. If you hear two beeps, your value is low. If you purchase value for your plastic Clipper card online or by phone, it wont be available immediately. WebIf you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. Lifeline (low income) Passes have special application requirements,learn more about Lifeline here. Clipper Cancellation Form If your card just doesnt work, call Clipper to check your cards status and request a replacement. What's the difference between cash value and BART high-value discount (HVD) tickets? Choose to stay logged in or to log out. If you hear three beeps, you do not have sufficient value and need to add more value to your Clipper card. Post your question about, but not limited to: visiting the city, moving to the city, nightlife, restaurants, transportation, lifestyle, culture, etc. Just load it with any combination of cash value and discounted passes. See the. WebTo add a card to your iPhone or Apple Watch, open the Apple Wallet app and click the plus + icon. to Buy BART Tickets On a successful tag, lights and a "Travel OK" screen will appear on the machine. Call Clipper Customer Service at 877.878.8883, TDD/TTY 711 or 800.735.2929, to request reimbursement of any cash fares you feel have been mistakenly charged to your card. The pass is not honored on Highway 17 Express, Dumbarton Express, Caltrain and Sports Service. When loading cash value (between $20 and $255) and/or passes, you will be asked if you want to set up Auto-Reload. Fare inspectors regularly patrol the system and ask passengers at random to No refunds will be made for purchased passes, based on VTA Board approved Fare Policy. At the Oakland International Airport, just a short walk from either terminal is the BART Oakland Airport station, where you board the BART to OAK train to go to the BART Coliseum station; once at Coliseum station, you can buy a card, load cash value and tag your card to exit BART to OAK and transfer to another train to reach other stations in the BART system. VTA light rail operates on a proof-of-payment system. The exception is BART HVD, which will be available the following day. WebOrder your adult card online, buy one in person, or get Clipper on your phone for just $3. Your Clipper Card must be tagged on the Clipper reader on the bus, station, dock, platform or with a transit agency staff member in order for your fare to be considered valid. Picking up your value means loading the value on your card after youve placed an online or phone order. You can order a card and value online but note we can only mail cards to domestic addresses. Coins You can use any U.S. coin up to $1.00 in value. 375 Beale Street, Suite 800 Monthly passes are available for purchase from the16thof the previous month through the15thof the pass month. WebClipper is the all-in-one transit card for the Bay Area. Express bus fare is required for any trip that includes express service. This is just another barrier to transit: an opaque payment system. Lost or stolen Day Passes or Monthly Passes shall not be replaced. Fares | VTA Qualifying individuals include: The Clipper BayPass program kicks off the recommendations of the Fare Coordination/Integration Study, which focused on creating a more customer-friendly transit fare system in the Bay Area. Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. Can I get reimbursed? How does Auto-Reload work with monthly passes? Annual Pass Applicationwith Terms and Conditions. The EZfare app is no longer selling tickets, and customers are encouraged to purchase their transit fare through the Clipper Card mobile app. Delivery of further fare policy actions called for in the study is expected over the coming years. Is there something else I'm supposed to do? All residents of select affordable housing communities managed by MidPen Housing in Alameda, San Mateo, Santa Clara, and Solano counties. Me & My Car: 57 Chevy 150 could easily become a show model, Major crash closes stretch of Blacow Road in Fremont, San Jose: Officials ID woman who died following April 9 crash. To add a card to your Android phone, open Google Pay and click the + sign. When will I be charged for my Auto-Reload value? Learn more about Clipper STARTOpens in new window. For more information, visit Sales and Service Locations. You can also use it as a photo ID when paying with cash. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. To apply for an RTC Clipper card, youll need to visit a participating transit agency location. Main Fax Number: (415) 536-9800. A group of 50,000 Bay Area students and residents have been invited to participate in the program, which will offer free access to all bus, rail and ferry services in the nine-county region. You can avoid blocked cards by adding a Backup Payment method (credit/debit card) for Auto-Reload purchases. Select your Clipper card and then choose an amount to add to your Clipper card, then select 'Add.' You can mail your card to our Customer Service Center along with a completed Clipper Defective Card Form opens in new window for the card to be tested, or visit an in-person service location. We took that balance and put most of it onto our Clipper cards, for the day that we would once again ride the rails. Keep your phone handy in case an inspector asks to see your fare. It works like any other Clipper card. Choose your payment method and complete the order. Key Clipper information translated to Spanish. The Day Pass Accumulator feature ensures the Clipper cash rider will never pay more than the price of a Day Pass. bFrADhDwzeCJt>HJG()qCFY9Vq{$s? The other reason to tag off is to take advantage of eligible free or discounted rides when you transfer from one transit agency to another. See download files info to view Comma Separated Value (CSV) files. I called Clipper, and after a 60-minute hold on a 75-minute estimated wait, the polite customer service rep started the process to restore the missing money, telling me, If you have no activity for six months, it gets deactivated., In a pandemic, with 90% of tech working from home, even the Clipper rep admitted to driving to work, because being on transit with other people is scary., Clippers terms state that after three years your card is inactive, but theres something weird about Undelivered Order Transaction ordering products or cash value that is not added to a Card for more than 180 days after payment has been received., Pardon my anger and incredulity: Clipper will abscond with my balance? Whether youre going to festivals, movies, parades or other leisure destinations, the 8-Hour Excursion Pass is your ticket to fun on Light Rail! Muni Only "M" Pass: Provides unlimited rides on all Muni service, including cable cars. If the balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee. You can load a Monthly Pass on your card, as well as cash value for Single Rides ora Day Pass. What is the maximum amount of cash value I can load on my Clipper card? WebClipper Customer Service 877.878.8883 TDD/TTY: 711 or 800.735.2929 MondayFriday 7 a.m.7 p.m. Saturday 7 a.m.4 p.m. You can use our automated phone service 24/7 to Payment for a single ride with Clipper will be valid for 2 hours of FREEtransfers acrossVTA buses and light rail. To order a Clipper card, visit Get Card. How can I track my Clipper expenses? Students at the pilot educational institutions will be contacted directly by their school to let them know that they are eligible for Clipper BayPass. For Conventions/Hotels only, the Convention Pass is just the ticket for savings and unlimited rides on VTALight Rail andbusduring any convention, seminar, meeting and other large gatherings. On a successful tag, your Apple Watch will beep, and lights and a Travel OK screen will appear on the machine. Scan your Clipper Card at the fare gate to pay your fare. If you want to ride, you will need to tag again. Re- funds are processed on a case-by-case basis, and all card cancellations require a $5 processing fee. Account Management Excursion Passes are sold only at light rail station ticket vending machines for use during major Levi's Stadium events. This second phase of the pilot program will offer the pass, for purchase, to organizations which are interested in offering their employees an unlimited Bay Area transit pass. So if your primary funding source is declined, your order will be charged to your backup card. Passes Clipper can also be used to unlock Bay Wheels bike share bikes. Huh? Golden Gate Ferry and Muni ticket machines only sell adult Clipper cards. Why is my Clipper card blocked? Add Clipper to your phone before you take-off! SamTrans Monthly passes are available only on Clipper and may be purchased between the 21st of the month prior month the pass is valid, until the 15th of the month the pass is valid. Please note: Once you convert your plastic card to Clipper on your phone, you will no longer be able to use your plastic card for transit. VTA PRIVACY POLICY All rights reserved. Thats why we say to allow a few extra days if you are picking up your value on a bus. WebClipper cards are dispensed one card per transaction. Residents of MidPen Housing properties that are participating in the pilot will be made aware of the program by on-site property management. We will automatically send a declined payment notice to the email address in your Clipper account. Can two people use the same card at the same time? Three beeps and a red light means your card wasnt accepted. Clipper card pending passes cash value I have loaded a lot of money on a clipper card through the website months ago. If its determined that the card has been damaged while under your care, the Balance Restoration Fee will apply. After your second tag, the card reader will display a message that your initial tag was refunded. When you board or tag on, you are charged the maximum fare, and when you tag off, the difference between the maximum fare and the fare you should pay is credited to your card. Learn more about Clipper, including how to get and use your card. Monthly passes can be purchased on yourClippercard or on the appfor the current month from the 1st 16th via the appor at anyClipperretaileror at a Ticket Vending Machine located in every Muni Metro Station. You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the + plus icon. For more information about eligibility, how to apply, how to renew and how attendant cards work, visit 511.org. Adult passengers traveling from a local bus to an Express bus will have to pay a surcharge of $2.50: Monthly passes are valid for the calendar month purchased. After 6 months, youll need to call Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929) for assistance. Clipper is the all-in-one transit card for the Bay Area. WebClipper is the Bay Areas easiest way to pay for transit by bus, train or ferry. Cash value and transit passes are not interchangeable. Bay Area Metro Center Sign up forAutoloadand have your monthly pass automatically loaded on yourClippercard each month or make aone-time pass purchase. This allows students, teachers and chaperones to ride VTA buses and light rail to museums, cultural events, libraries, and other popular destinations for free. While Clipper processes your cancellation request immediately, there is a slight delay in this information reaching card readers. WebClipper is a reloadable fare payment card that can be used to store a Caltrain Monthly Pass, 8-ride Ticket and/or cash. It works like any other Clipper card. Public Information Line: (415) 778-6757 See the Apple Pay How-To page for more details. Youth 18 and under enjoy unlimited rides on VTA bus and light rail with the Summer Youth Pass from June through August. Log In | Clipper Q: Dear Mr. Roadshow, wise Sultan of Stop & Go, Tsar of Transit, Oracle of Offramps: Last December, my wife had a substantial balance on her company transit deduction account. We will send an email to confirm that you have updated information in your account. Roadshow, Please turn on metering lights to make morning commute smoother: Roadshow, Are LA drivers better than those in the East Bay? This means we couldnt process your payment for automatic reloading. You can add a backup credit card for Auto-Reload purchases, so if your primary funding source is declined, your order will be charged to your backup card. Per VTA Board Approved Fare Policy: No refunds shall be made for purchased passes. Clipper also offers a monthly M or A Pass that includes cable car rides along with other transportation. When you tag your card, the Clipper reader will display the fare you paid and your remaining balance or pass expiration date. Once you have an active 31-day pass on your card, you can add up to three more passes to your card. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. Youth and Senior/Disabled/Medicare riders who transfer from local to express service will not have a surcharge. Select Clipper card and follow the instructions to add a card and load value. Opens in new window. Paratransit trips are not included in the Clipper BayPass program. Select Clipper card and follow the instructions to add a card and load value. Your 31-day pass becomes active the first time you use it to pay a fare. Help inform how MTC engages Bay Area residents to create a shared vision for the future. Pay, Get Cable Car Tickets the Easy If you set up Auto-Reload for a Caltrain, Muni, VTA or SamTrans monthly pass, we can only automatically reload your new pass from the date your old pass expires to the end of the sales window for that pass. WebRiders under age 65 with qualifying disabilities can apply for a Regional Transportation Connection (RTC) Clipper card. Key Clipper information translated to Chinese. Monthly passes are the most convenient way for regular customers to get unlimited access to Muni service, including cable cars, for a calendar month. Three-day grace periodnot applicable forBART access. Choose to stay logged in or to log out. I added cash value to my clipper card online nine days ago, and, according to the Clipper website, I need to "pick up" the value. Privacy Policy. Skip the side navigation menu and go to the main content. If you are signed up for automatic reloading or if you order your pass online or by phone, Clipper will automatically add the new pass to your Clipper card the next time you tag, after the original pass has expired. Skip top navigation. Fares You can pre-purchase monthly Adult, Youth, Senior/Disabled Passes for an entire year and have them sent to you each month. A couple of things have to happen before you can use the value. If you haven't reduced your balance by that time, the order will expire, and Clipper will return the value to your transit benefit provider. Bay Area Infrastructure Financing Authority, Service Authority for Freeways and Expressways, Bay Area Housing Finance Authority (BAHFA) Programs, Bay Area Housing Finance Authority (BAHFA) Business Plan, The Committee to House the Bay Area - CASA, Judge John Sutter Regional Shoreline / Gateway Park, Bipartisan Infrastructure Law (BIL) Competitive Grants, Accessible Transit: Regional Transit Connection (RTC) Clipper Card, Clipper START Program Offers Discounts on Transit, Richmond-San Rafael Bridge Access Improvements, Regional Transportation Emergency Management Plan, Multi-Jurisdictional Hazard Mitigation Plan, Innovative Deployments to Enhance Arterials, Program for Arterial System Synchronization, Map 1 San Francisco Northern Waterfront, Map 2 San Francisco Southern Waterfront, Map 5 Redwood Shores to Ravenswood Slough, Map 11 San Francisco-Oakland Bay Bridge, Map 14 Point San Pablo Peninsula to Point Pinole Regional Shoreline, Map 15 Point Wilson to Carquinez Bridge, Map 17 Benicia State Recreation Area to White Slough Path, Map 22 Central San Rafael to Corte Madera, Map 24 Corte Madera, Tiburon & Strawberry, Map 25 Strawberry Drive to Golden Gate Bridge, Bay Trail Gap Closure Implementation Plan, 9,000 students at San Francisco State University, 7,000 students at San Jose State University, 12,000 students the University of Californias Berkeley campus, All students at Santa Rosa Junior College. If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. Follow these step-by-step instructions on how to add value to Clipper in Apple Pay and Google Pay. Am I reloading this wrong online? In 2023, the project team expects to expand the Clipper BayPass pilot to at least ten Bay Area employers of various sizes. Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). Was I supposed to activate it somewhere? When I tag my card, what do the beeps and lights mean? Email: wbacon@bayareametro.gov, Michael Eiseman, BART Two beeps and a yellow light means you paid, but your remaining balance is less than $2. How does autoload work and how do I sign up for it for my How do I set up and use a Clipper card on my phone? SmartPass Overview | Associated Students - San Jose State University You'll need to verify your birth date with an accepted form of identification for a Youth or Senior Clipper card.
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