Thanks again!Customer Services. Travelled to dealership to collect car and handover was seamless. Technician provide a very comprehensive report and video. The staff make you so welcome, they are very friendly with excellent customer service and product knowledge. We use dedicated people and clever technology to safeguard our platform. Thank you Csilla, Hi DeeDee,Thank you so much for your great review!Your review is very important to us, as our goal is to deliver an outstanding customer experience. We hope that you'll consider us again in the future.Customer Services, From the initial enquiry with Csilla Kelly to the actual purchase of my used car, she did an amazing job. New and Approved Used MINI sales, servicing, Motability and more at Stratstone MINI. Our news section provides the most recent automotive stories from the motoring world, Stratstone and the brand we proudly represent. No one could find the fault except these guys. No sales BS like usual dealers just honest upfront deal. Holly was a new member of the sales team & in our opinion a great credit to the company. Our dealer network has a broad selection of Approved Used vehicles for you to browse from, ensuring you are never short of choice. We value your feedback and take pride in providing the best possible customer service! Working away from home and my local Mini centre I called in to Stratstone Mini Leeds when my warning light came on indicating a need for oil, and I was really worried. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. If you are searching for a MINI Specialist in Leeds to maintain your vehicle, then there is no one better to bring it to than an authorised retailer. Technician provide a very comprehensive report and video. I challenged this and have since just been ignored. We really appreciated being allowed to test drive the car on our own with a more than adequate time allowance & no distance restrictions. Here are 8 tips for writing great reviews. Do you agree with Stratstone - MINI Leeds's TrustScore? Kindest regards.Customer Services. Little gestures go such a long way. I was dealt with by Ellie who was excellent and the whole process went smoothly. Your help was greatly appreciated. Courtney Stratstone Mini. She really is a star , Hi Samantha,Thank you so much for taking the time to review your experience with us.We are absolutely thrilled that you have rated us so highly!Kindest regards.Customer Services, My wife purchased her car from them and for the last 3 years they had been excellent, today for the mot they advised a brake fluid top up my wife said ok, she was then contacted saying it required new discs and pads at 900, what a shock and offered finance, she called me and I said no, the car passed the mot, on payment she was charged 70 for brake fluid, this is absolutely disgusting how can a car pass an mot if the brakes are no good and they still charge 70 for brake fluid, we have lost all trust in them and will never use them again, Hi Daniel,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Confirmed by email. Nothing is too much trouble for her and I'm always kept up to date with what's going on with my vehicle. Be warned, my experience with Stratone mini Leeds was not pleasant.The sale person, however was accommodating and helpful, unfortunately that is where the positives end . It went from a free MOT to recommending 700 worth of work using words like critical and imminent and this work wasnt even needed to get the car through its MOT. The branch is always available for any assistance that you may need. If you read the reviews it clearly shows two types of service - if theyre taking your money for a new car the service is superb when but service maintenance is needed, shocking! Explore our extensive selection of Approved Used MINI, all of which come with a number of benefits. Despite living in Newcastle, Csilla arranged a personal video of the car for me and conducted all the relevant paperwork via Teams call. I found this Strastone employee very abrupt unwilling to accommodate, argumentative, rude and quite honestly out of her depth for such an important part of a car purchase .I could write an essay with issues that occurred, while dealing with the handover person .For this reason I will definitely not be give anymore business to Stratone Leeds or the dealership, end of and would recommend you stay well clear, there are plenty of really good mini dealership out there, that I am sure would appreciate your custom !!! I was dealt with by Ellie who was excellent and the whole process went smoothly. Despite living in Newcastle, Csilla arranged a personal video of the car for me and conducted all the relevant paperwork via Teams call. From charitable work, to dealership refurbishments, there are plenty of stories emerging from our extensive network of retailers across the UK. Charged 150 for a diagnostic report. We value your feedback and take pride in providing the best possible customer service! I dealt with Jack Beeston from Hull BMW and I can say I havent dealt with such a great guy for a long time. I was given a courtesy car which helped me greatly. To a non- internet savvy, phone phobic pensioner organising her Mini love affair with a company over 200 miles away could prove to be a recipe for disaster! The entire team at Leeds seem an exceptionally welcoming team. I was dealt with by Ellie who was excellent and the whole process went smoothly. But, fortunately, the lovely people at Stratstone, Leeds make it something of a doddle. Do you agree with Stratstone - MINI Leeds's 4-star rating? Mark helped get a finance deal with my old mini as part exchange, i was very pleased with it. Nothing was too much trouble for him & that made the transaction a pleasant experience. Yesterday I bought, what I imagine will be my last Mini - a Countryman in racing green. No, response. Here are 8 tips for writing great reviews. Amazing service professional and helpful team. Stratstone MINI Leeds are very pleased to welcome the all new MINI Electric Never call back never answer questions! I changed my mind several times of which I wanted. 2 weeks later the money still had not been returned so I put in a formal complaint to Stratstones. Best wishes,Customer Services. You can unsubscribe from this at any time. Even when things went a bit off course , he took ownership and made sure we got back on track, His manger Sam also was great with excellent customer service.i highly recommended this dealership thanks agin guys :) Tara Gahir, Trying to arrange a Service since Monday. Total incompetence. Hi John,We love receiving positive feedback and we appreciate your positive review of your recent visit to the MINI branch in Leeds.We hope you'll consider us again in the future with your automotive needs!Customer Services. Travelled to dealership to collect car and handover was seamless. Hi Rachel,Thank you for taking the time to review.Im sorry that you havent been fully satisfied with your visit. . Everyone I spoke to during my visit was very welcoming and helpful Jamie was so kind courteous and reassuring, very attentive, added the oil I was able to purchase all with a big smile and lovely cheerful manner. The staff couldnt have been more friendly or helpful, from the ladies at the front desk to Lindsay who looked after me brilliantly (and Ryan when she was busy) excellent service from start to finish. Would 100% recommend this dealership. I had an MOT, service and also had a new service plan set up. Anyone can write a Trustpilot review. Companies can ask for reviews via automatic invitations. Once you have purchased you car, for some reason you are passed onto a handover person . I rang the garage and was told the money would be reimbursed in 5 working days. The salesman said the transaction had not gone through so I paid again. Very very poor customer service.Aggressive phone staff considering a mistake was made their end, causing a car to be sold to another garage.I rang to see if I could transfer a car from this dealership closer to home, to which a lady said she would find out the details and phone me back, a couple of hours passed and I received no phone call so I rang them, only to be met with an abrupt rude member of staff who proceeded to argue with me and blame staff shortage as an excuse not to have been called back, meaning Ive now missed out on a car.DO NOT RECOMMEND. Staci was fabulous setting up my service plan and providing a fantastic service, the whole team worked hard to meet my requirements and I love the car . Hi,Thank you so much for the review.We're thrilled that you had such a positive experience! Very helpful staff and delivered in super quick time. Our News Section provides you with the latest updates and details from the brands that we are proud to represent. I made a complaint and got an automatic "we'll reply in 48hrs" response back. Top service. It went from a free MOT to recommending 700 worth of work using words like critical and imminent and this work wasnt even needed to get the car through its MOT. Stratstone Mini Leeds are a car dealership based in West Yorkshire. At Stratstone, we are proud to represent some of the world's best premium and luxury car manufacturers. Our Video section provides helpful insights and takes a detailed look at a wide range of topics such as the newest models and what they have to offer. For context, Elland Road, home of Leeds United, is located within walking distance. Paul through discovering I owned an Abarth roadster manufactured a deal that enabled me to trade that in and get the more 30k dream machine. He and is colleague looked after us throughout the sale. Very knowledable reception staff took very good care of me. I have bought my cars from Stratstone Mini for the last 20 years and over the last 10 from Gary Stewart who has provided the most fantastic customer care ever. Thanks again!Customer Services, So glad I bought my car from here. Avoid, avoid, avoid, BMW Derby. Hi Ann,Thank you so much for reviewing your recent experience with the MINI branch in Leeds.Its great to hear youve had a positive experience.Take care,Customer Services, We went to test drive a car at Stratstone MINI Leeds on Sunday, 8th May and were met and hosted by Paul Rosen, who made us feel very welcome. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Kindest regards.Customer Services. I had an MOT, service and also had a new service plan set up. Young men with infinite patience, a sense of humour and, above all, professional and well-informed.My Mini Cooper S is on its way! If you would like further information, we take a detailed look at the history of the brands we work with and the cars they make within our Stratstone blog section. Lady very helpful on the phone. No pressure selling at all brilliant customer service would highly recommend this dealership thank you Charlotte. Huge thanks to Ellie, initially, and lastly to Steve and Paul. Competitive finance packages, 12 months warranty and MINI models that have . She really is a star , Hi Samantha,Thank you so much for taking the time to review your experience with us.We are absolutely thrilled that you have rated us so highly!Kindest regards.Customer Services, My wife purchased her car from them and for the last 3 years they had been excellent, today for the mot they advised a brake fluid top up my wife said ok, she was then contacted saying it required new discs and pads at 900, what a shock and offered finance, she called me and I said no, the car passed the mot, on payment she was charged 70 for brake fluid, this is absolutely disgusting how can a car pass an mot if the brakes are no good and they still charge 70 for brake fluid, we have lost all trust in them and will never use them again, Hi Daniel,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Hi,Thank you so much for taking the time to review your experience with us. Very professional & efficient service. Companies can ask for reviews via automatic invitations. Our Stratstone MINI retailers have access to a broad range of offers on MINI's range of new cars. Very efficient service from Paul Rosen who dealt with the paperwork and vehicle documentation very smoothly. Stratstone smart (155 Gelderd Road, Leeds, UK) Car dealership. We value your feedback and take pride in providing the best possible customer service! Hi Mrs Diclemente,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day,Customer Services. The tyre change was done whilst I waited, plus I was able to retain as a spare the best of the tyres that had been taken off. Claim your profile to access Trustpilots free business tools and connect with customers. I will never use Stratstone Mini again. Hi,Thank you so much for taking the time to review your experience with us. Hi Mark,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day.Customer Services, Swapped my Range Rover for a Mini Phev (for obvious reasons in this day and age)Whole process was very pleasant - Imran our salesman was helpful without being pushy The car looked like new when we picked it up Would highly recommend, Hi,Thank you very much for 5* review! Hi Mark,We are happy to see that your recent visit to the MINI branch in Leeds has been a positive one! We hope to be of service to you again! The UK's leading premium vehicle retailer. Would highly recommend & would return in the future. Hi Dawn,Thank you very much for 5* review! Find your next car at MINI Leeds, where. stratstone.com/dealers/mini-leeds/?utm_source=trust-pilot&utm_medium=organic&utm_campaign=trust-pilot&utm_content=mi, Replies to negative reviews in < 24 hours, Stratstone, Loxley House, Little Oak Drive, Annesley. Kept in contact throughout, collected car later that day and it had even had a wash, thank you! Rang to book car in for emissions problem, fitted me in first thing next morning. Thank you to everyone who attended our MINI Big Love event. Hello LinkedIn, I have just under 48 hours to sell this STOCK BMW I4 40e M Sport with the amazing Pro Pack! We really appreciated being allowed to test drive the car on our own with a more than adequate time allowance & no distance restrictions. Will definitely be back for all my servicing needs in future, Hello Andrew,Thank you so much for your great review! They think we customers ate stupid!! stratstone mini leeds meet the team. For complete peace of mind, rely on an Approved MINI Service Centre. I would highly recommend this dealership if you are looking to buy a Mini. Technician provide a very comprehensive report and video. Top service. . It goes against our guidelines to offer incentives for reviews. Mark Riley, Scarcroft, Leeds. Hi Mark,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day.Customer Services, Swapped my Range Rover for a Mini Phev (for obvious reasons in this day and age)Whole process was very pleasant - Imran our salesman was helpful without being pushy The car looked like new when we picked it up Would highly recommend, Hi,Thank you very much for 5* review! We hope that you'll consider us again in the future.Customer Services, From the initial enquiry with Csilla Kelly to the actual purchase of my used car, she did an amazing job. I am very pleased you are satisfied with your visit! Young men with infinite patience, a sense of humour and, above all, professional and well-informed.My Mini Cooper S is on its way! Discover Stratstone. Took just one week from first visit to home delivery. I found their customer service excellent, Hi David,I appreciate you taking the time to leave this review! Lady very helpful on the phone. But, fortunately, the lovely people at Stratstone, Leeds make it something of a doddle. Best wishes,Customer Services. Companies can ask for reviews via automatic invitations. Even though I was purchasing a second hand car they sorted out the scuffs on the alloys so well that they look like new. We are absolutely thrilled that you have rated us so highly! 16/06/2022 . Merc drivers are not capable of thinking I would argue mgt gone bizarre how have you got him as GM? Stratstone Mercedes-Benz of Ayr announce their sponsorship of Ayr Rugby Club and Ayrshire Bulls, who play in the FOSROC Super6 Championship. His favourite MINI is the . We are absolutely thrilled that you have rated us so highly! We offer flexible finance on all vehicles, ensuring you get a great deal that is tailored to your needs and requirements. Excellent service from start to finish. Everyone I spoke to during my visit was very welcoming and helpful Jamie was so kind courteous and reassuring, very attentive, added the oil I was able to purchase all with a big smile and lovely cheerful manner. Hi Mrs Diclemente,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day,Customer Services. Kindest regards.Customer Services. stratstone.com/dealers/mini-leeds/?utm_source=trust-pilot&utm_medium=organic&utm_campaign=trust-pilot&utm_content=mi, Replies to negative reviews in < 24 hours, Stratstone, Loxley House, Little Oak Drive, Annesley. Got to give a special mention to Rhiannon. Everything I expected and was promised was done. We spoke with Land Rover Mayfair's Head of Business, Steve Palmer, to discuss the retailer's transformation and its benefits. My loan car was amazing and so was the service and repair. Hi,Thank you so much for the review.We're thrilled that you had such a positive experience! Companies can ask for reviews via automatic invitations. Leeds Mercedes gelderd Rd -terrible GM and attitude don't buy here or service your parts Been buying cars and goods 35 years what terrible service for return of a part within 12 months- placed barriers and blocks and costing me money for return of a part . Hi Anna,Thank you very much for 5* review! Occasionally we will send out newsletters promoting our offers and discounts. Took just one week from first visit to home delivery. It goes against our guidelines to offer incentives for reviews. Top service. Will definitely be back for all my servicing needs in future, Hello Andrew,Thank you so much for your great review! It meant we could put the car through its paces under conditions pertinent to us. Hi Anna,Thank you very much for 5* review! My experience with Stratstone BMW Leeds My experience with Stratstone BMW Leeds was great, pleasure to deal with and staff there are great. Jamie at service reception desk very helpful too. Although the team were very busy Paul managed to successfully juggle ourselves and other customers by listening to our needs and arranging a test drive of a car meeting those whilst he dealt with other customers. Holly was a new member of the sales team & in our opinion a great credit to the company. We strive to create the most competitive deals on new MINI models and we always go the extra mile to ensure Approved Used examples are rigorously prepared to the highest standards. Nothing was too much trouble for him & that made the transaction a pleasant experience. Also helped with vehicle set up and installing My Mini app explaining everything clearly. Will definitely be back for all my servicing needs in future, Hello Andrew,Thank you so much for your great review! Explore our used cars available for immediate delivery. Best wishes, Customer Services. Hi Anna,Thank you very much for 5* review! Check out what 106 people have written so far, and share your own experience. Rang to book car in for emissions problem, fitted me in first thing next morning. You can unsubscribe from this at any time. Everyone I spoke to during my visit was very welcoming and helpful Jamie was so kind courteous and reassuring, very attentive, added the oil I was able to purchase all with a big smile and lovely cheerful manner. Hi Ann,Thank you so much for reviewing your recent experience with the MINI branch in Leeds.Its great to hear youve had a positive experience.Take care,Customer Services, We went to test drive a car at Stratstone MINI Leeds on Sunday, 8th May and were met and hosted by Paul Rosen, who made us feel very welcome. We never felt under pressure, and were offered a very reasonable price. Meet the team Monday! Charlotte and her team sourced the car my daughter wanted, after a terrible experience from Arnold Clark I would avoid them. Took just one week from first visit to home delivery. Drive your new MINI with an Extra Big Smile on Your Face, MINI Launch a Final Edition of the Clubman Model, MINI Launches New Limited Edition Convertible EV. stratstone.com/dealers/mini-leeds/?utm_source=trust-pilot&utm_medium=organic&utm_campaign=trust-pilot&utm_content=mi, Replies to negative reviews in < 24 hours, Read 1 more review about Stratstone - MINI Leeds, Stratstone, Loxley House, Little Oak Drive, Annesley. We use dedicated people and clever technology to safeguard our platform. stratstone.com/dealers/mini-leeds/?utm_source=trust-pilot&utm_medium=organic&utm_campaign=trust-pilot&utm_content=mi, Replies to negative reviews in < 24 hours, Stratstone, Loxley House, Little Oak Drive, Annesley. No complaints about the servicing, all done fine and speedily. The entire team at Leeds seem an exceptionally welcoming team. I will never use Stratstone Mini again. Hi Mark,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day.Customer Services, Swapped my Range Rover for a Mini Phev (for obvious reasons in this day and age)Whole process was very pleasant - Imran our salesman was helpful without being pushy The car looked like new when we picked it up Would highly recommend, Hi,Thank you very much for 5* review! Centres from all over the country will be taking part in action that makes a difference to their local. Jamie at service reception desk very helpful too. Took my Mini for its yearly service. The branch is always available for any assistance that you may need. Suggested companies are based on peoples browsing tendencies. Exhaust was making a very strange noise. Do not go to stratstone hull bmw!! Chloe price matched a lower price I had obtained, which I was delighted with. Very very poor customer service.Aggressive phone staff considering a mistake was made their end, causing a car to be sold to another garage.I rang to see if I could transfer a car from this dealership closer to home, to which a lady said she would find out the details and phone me back, a couple of hours passed and I received no phone call so I rang them, only to be met with an abrupt rude member of staff who proceeded to argue with me and blame staff shortage as an excuse not to have been called back, meaning Ive now missed out on a car.DO NOT RECOMMEND. Got a call 12 hours before the appointment to be told they hadn't got the booking. Nothing was too much trouble for him & that made the transaction a pleasant experience. We value your feedback and take pride in providing the best possible customer service! Do not use Stratstone Silverlink if you are used to good customer service, it is appalling. Im sure Ill be back to see him in a few years for my 4th one. Voice your opinion today and hear what 115 customers have already said. Staci was fabulous setting up my service plan and providing a fantastic service, the whole team worked hard to meet my requirements and I love the car . He was polite, courteous and very professional in the way he conducted himself the whole time we were there, and did everything he could to be helpful. A seamless transaction form start to delivery. Explore the MINI Special Edition range, a unique reimagining of popular MINI models designed for the individual within. He was polite, courteous and very professional in the way he conducted himself the whole time we were there, and did everything he could to be helpful. Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, GB, Purchased my MINI from here several years ago now and it's always fantastic service. In addition to the above, we are able to offer vehicles through Contract Hireor theMotability Scheme, while our factory-trained technicians will be able to take care of any servicing and maintenancerequirements your car has. Hi Jeremy,Thank you for taking the time to leave a review.I am disappointed to hear of the service you received on the handover, this isn't the level of service we aim to provide.I will certainly ensure to pass your feedback onto the relevant managers to make them aware of your experience, so that this can be addressed and dealt with internally.If there is anything else I can help with, then please contact me at service.followup@pendragon.uk.com and I will look into any issues for you.I do apologise for any inconvenience this may have caused.Kodie - Customer Service Specialist, I purchased an electric mini and I am really pleased with it its a great car ,the overall experience was excellent and great customer service thanks very much, Hello,Thank you very much for your 5* review! The MINI is loved by many and we are delighted to be able to offer a number of Approved Used MINI vehicles, through our network of 7 Stratstone MINI retailers. Have just purchased a new Mini Cooper Classic from Stratstone Mini Leeds. But, fortunately, the lovely people at Stratstone, Leeds make it something of a doddle. They kept it overnight so they could listen to it cold start and fixed the problem that day. No one picks up the phone and when left a message nobody calls back.Terrible. Customer Services, despite delays, which were unavoidable, I was kept informed on the progress.easy to deal with and did what they promisedyou cant ask for much else, Hi Francesca,Thank you for taking the time to leave us this positive review! We are absolutely thrilled that you have rated us so highly! Changing our mini at Stratstone Leeds was a good experience, the sales person (R.J) was professional and helpful answering many questions throughout the part exchange process and communication via email/phone/sms first class. Would 100% recommend this dealership. I just found the customer service very mediocre. Key has never worked and when I tried to get the issue resolved I was told I had to pay another 120 for someone to look at it. Thank you for taking the time to leave us your rating!Customer Services. stratstone.com/dealers/mini-leeds/?utm_source=trust-pilot&utm_medium=organic&utm_campaign=trust-pilot&utm_content=mi, Replies to negative reviews in < 24 hours, Stratstone, Loxley House, Little Oak Drive, Annesley.
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