Blamed on the weather but we were late loading, so make of that what you will. The switch to euros seems to be a cover for increasing onboard costs. Sometimes no reason given. In summary, here are the ways you can request a Brittany Ferries refund: Brittany Ferries' limited refund policy can make getting your money back difficult if you've changed your travel plans. No probs with customs either end. It goes against our guidelines to offer incentives for reviews. The Refund Credit Note are established by the Transport (Tour Operators and Travel Agents) Act 1982 (Disbursements from Fund) Regulations 2021 (SI 105 of 2021). Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. River Cruise Review: The Blue Danube aboard the Hanover and Historic Cities, Lower Saxony, Germany. View our current holiday terms and conditions. !Brittany Ferries. Please do keep an eye on our social channels and Sailing Updates pages for the latest information. For a better experience, please enable JavaScript in your browser before proceeding. Christopher Jones, press officer at Brittany Ferries, comments: Our Portsmouth Cherbourg service is operated by catamaran, the Normandie Express. Hence, passengers who had booked crossings between Portsmouth-Plymouth on the south coast of England and Santander-Bilbao on the north coast of Spain had to make their way to Dover and then drive across France from Calais: a lengthy undertaking, adding many kilometres to the trip. - See 3,356 traveler reviews, 855 candid photos, and great deals for Plymouth, UK, at Tripadvisor. Please, The subscription details associated with this account need to be updated. Then, we'll send a fax to your bank that includes the reason codes that make the best case for your refund. A link is given via booking reference and surname. Far too expensive overall ,food especially dreadful on Galicia ,sailing from Bilbao to portsmouth.and cabins overpriced,could get a comfortable hotel room for what we paid for inside cabin ! Told them I wanted a cash refund to the card that made the payment and eventually they hung up on me - nice.Here's hoping that it was just a last ditch attempt to fob us off with Monopoly money and we'll actually get our refund. "The attached invoice contained the full amount of our refund. Customers were entitled to a refund under EU regulation 1177/2010. Good afternoon,Thank you for your review complimenting our colleague Karen in the contact centre. Should also say the staff are lovely, really helpful ladies and gents all with excellent English and Spanish including the chefs! Experience on board was good - adequate if not luxurious, pricey but OK! No other crossings could accommodate the size of our vehicle, although the Poole-Cherbourg route initially took the booking but we subsequently read in the small print that it would not be allowed on board! Although Brittany Ferries were initially insistent that the voucher was the only option they now have on their website an option on the Contact us page to request a Brittany Ferries sale - extra 25% Service. Find new Brittany Ferries discount codes at PromoPro.Brittany Ferries is here to offering every customer the great savings, Shop now and receive huge promotion on top brands.Grab it now. Have become too expensive, when they are open. Save Money With our Brittany Ferries offer.Get a chance to save money at Brittany Ferries. I saw in the news the morning that the Competition and Markets Authority is flexing its muscles on the whole issue of cancellations/refunds so it will be interesting to see where that goes. These tickets require a 50% deposit at the time of booking, which is non-refundable. All Discounts Live And Tested.Get great opportunity to have discount on Brittany Ferries.Buy more and get savings. Second is pay 50% and get some other benefits but you only get a voucher refund.The most expensive is the flexi fare 25% deposit and amend up to 4 hours before With elegant surroundings, stylish bars and superb restaurants, not to mention our award-winning service and excellent onboard facilities, you can just sit back, unwind and enjoy the experience. read more, This is not a review of crossing. Im writing to confirm that your booking has been cancelled and a refund of 330 GBP has been issued to card ending XXX. Terrible service. WebYou are entitled to compensation of 25% of your ticket price, for that part of the affected journey, if your service is delayed in arrival by at least: One hour for a journey of duration four hours Two hours for a journey of duration between four and eight hours Three hours for a journey of duration between eight and 24 hours Cabins were pokey. site and will not be responded to individually. Find 50% saving Selected Trips to France with Brittany Ferries.Just take advantage of this offer to save some cash. They have shut their phone lines and their only attempt to explain why, they are different, online is to point in the direction of a maze of government websites. Markd Full Member Messages 1,019 May 5, 2020 #3 I am sorry to hear that you had trouble accessing the API log in online. During recent bad weather, we therefore suspended this service and re-routed passengers onto our Portsmouth-Caen service. - See 3,323 traveller reviews, 851 candid photos, and great deals for Plymouth, UK, at Tripadvisor. Enter the email address associated with your account, and we will email you a link to reset your password, By clicking "Save and continue" you are confirming that you accept our Our crossing 970 had been paid in full, however we can not get a refund and are only being offered a travel voucher valid for 2yrs. I am pleased that you were happy with your booking and that you can now look forward to your sailing. Companies can ask for reviews via automatic invitations. Replies to negative reviews in < 24 hours, Read 1 more review about Brittany Ferries. Given the longish check in procedure it would be useful to have fast charging available for electric cars in the queuing process. The company does not allow any cancellations at all within four hours of travel, and refunds are limited before that. For sailings beyond this, until such time as we know a sailing is going to cancel, we are going to assume it is operating. Food was generally good, but perhaps more fruit might have been made available. WebCancellation charges are based on the period of notice given to Brittany Ferries before scheduled outward travel date. Ive got a ferry booked 1st August to Caen for 9 days. We like many others had our travel plans with Brittany ferries cancelled this Easter. Brittany Ferries: Refund Refund Refund - See 1,144 traveller reviews, 439 candid photos, and great deals for Portsmouth, UK, at Tripadvisor. Only use if there is no alternative. Forget it, their response is that " we'll send you a voucher". To help front-line emergency staff gain more benefits, they offer Brittany Ferries NHS Discount and get NHS workers have access to savings of up to 50%. Refunds are based on the following scale Period of notice given before first scheduled departure, Cancellation Charge,Refund of balance Over 46 days, Deposit + amendment fees + service charges, By method of payment 6 - 46 days, Deposit + amendment fees + service charges, As a travel voucher 0 - 5 days, 100% booking value, N/A However, all's well that ends well. From Brittany Ferries provides ferry transportation from the UK to various ports in France and Spain. Here's what Brittany Ferries customers should know about refunds. With DoNotPay, you can easily: To easily request a refund from Brittany Ferries, sign up at DoNotPay today. Wants to enjoy great savings?Check out the great selection of goods with this Brittany Ferries discount code and enjoy a fabulous discount.Shop now and enjoy the offers. Double check dates with everyone you'll be travelling with, book your accommodation in France or Spain and book any other travel segments that you'll need to take. Subject to Promotional Conditions and P&O Ferries' Terms of Business, both available online at poferries.com. In most cases this should show on your card within 5 working days but this may take longer depending on your card issuer. For all the latest advice regarding coronavirus, visit ourCoronavirus information page. Not 100% sure but I would have said you'd be claiming against next year's policy, ie the one in which the trip was due to take place. I am sorry to hear of your dissatisfaction, we have been extremely busy due to national strikes in France and weather disruptions but we are doing everything we can to answer calls as quickly and efficiently as possible and we do appreciate your patience and understanding.We hope that despite your disappointment you are looking forward to your crossing. Please follow these instructions: Download Form > Print > Fill out > Sign & Date > Mail Mail Form to: Our crossing was cancelled, without any warning sent to us. My young sister has recently been diagnosed with cancer and very Ill.I contacted Brittany Ferries to ask if we could reschedule our upcoming booking .The customer service agent was without any empathy or compassion .He constantly quoted advocate for travel insurance In these most difficult of times a bit of kindness would have been so appreciated.We cant rebook as at this stage we dont know if my sister has days weeks or months left ,but my request for a voucher for a later trip was refused .A difficult situation was made even worse today ,I am totally shocked and saddened by his lack of understanding .Brittany Ferries ,you are a large company and could do so much better . Writing this review as we are late getting into port, again. Brittany Ferries provides NHS discounts (Health Service Discounts) for workers in any role within a healthcare organisation. Here are 8 tips for writing great reviews. Comfortable crossing and good catering facilities on both crossings from Portsmouth to Caen. No significant complaints in the past. Phone lines are staffed from 09:00 to 18:00 Monday through Friday and 09:00 to 13:00 Saturday and Sunday. 20% Your Purchase on Site.You'd better grab the deals fast, or else you will miss it. Customer service and communication is deplorable. Brittany Ferries has a very limited refund policy. Brittany ferries, no refund [Re: John V6] #642996 08/06/20 01:40 PM 08/06/20 01:40 PM: Joined: Sep 2017 Posts: 177 Devon, UK. This means that it's best to avoid needing to cancel your travel booking as much as possible. Unfortunately, the level of food waste was unacceptable so we altered it to dinner only in the hope this would improve things; sadly the food waste remained extremely high. Say that an announcement is being made. Brittany Ferries: Bad customer service no cash refund - See 3,245 traveler reviews, 820 candid photos, and great deals for Plymouth, UK, at Tripadvisor. Harold and Terry Aliffe, who live in Mazarron near Murcia, Spain, and visit England every year, also had their Portsmouth to Bilbao ferry cancelled. Good morning HollyThank you for your kind feedback for my colleague Ruby in our contact centre. I know I was entitled to a refund by law, but we go to France a lot so we were happy to accept a voucher, Sandie, 69, said. Next time, we might use the Eurotunnel.. Thanks Ruby for helping me to amend a small detail on my booking. I still have Two and a half months before BF take the Final Payment. I am sorry you did not have an enjoyable voyage Best wishesLucyBrittany Ferries. not very good. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. P&O Ferries reserve the right to amend or withdraw all elements of the promotion without prior notice. However, Brittany Ferries recently found itself operating outside normal circumstances after its fleet was strategically withdrawn from service following a series of wildcat strikes by French crew. JavaScript is disabled. Good morningThank you for your review.I'm sorry the telephone lines are busy at the moment. Im writing to confirm that your booking has been cancelled and a refund of 330 GBP has been issued to card ending XXX. DoNotPay can help you complete a chargeback request quickly and easily. You need to enter your email and friend's email in the recommended friend item of Brittany Ferries. Last month we caught up with some Brittany Ferries customers. Refunds are made via the method paid, so if a booking has been paid for by voucher the refund is made in the same way. Therefore, I'll pass on your valuable feedback to the relevant department. This review is in regards to the customer services for booking the trip, changes needed to make for the trip and the amazing support regarding traveling with pets and help with the documents. Cancellations can be caused by adverse weather conditions and technical failures. The call connected , answered then disconnected. Many customers were unsatisfied with vouchers and had requested a refund. Offering the widest choice of cross-Channel ferry routes to France and northern Spain, we have a fleet of spacious and comfortable cruise ferries and also operate a high-speed ferry service to France during the summer months. Im not the organiser so will wait to see what happens. This was done on a sailing by sailing basis so by now you should have received a refund credit note for both legs of your booking equalling the total amount paid. Please accept our apologies regarding your delayed sailing due to bad weather and we are sorry to hear of your disappointment with our on board services on this occasion. Brittany Ferries: Cancelled crossings - NO REFUNDS! - See 3,385 traveler reviews, 868 candid photos, and great deals for Plymouth, UK, at Tripadvisor. By subscribing to their newsletter, you can be the first to learn about their latest product versions of Brittany Ferries, latest designer trends, online and warehouse promo codes of Brittany Ferries. The VW California Club is run by Unique Forums Limited we are an independent enthusiast website and we are in no way related to any of the Volkswagen group of companies. Brittany Ferries issued us with credit notes. Return travel must be completed before 31st December 2022. This type are not permitted to operate when the wave height exceeds 3.5m. The team are doing their very best.We've experienced some cancellations due to recent bad weather and industrial action in France which added to our call volumes.We don't disconnect calls so this may be automated by your mobile provider. Super slick operation and fast turnaround by the Plymouth team. Jim My insurer demanded that I drive during lockdown. read more, Brittany Ferries will not provide refunds for crossings they cancel, only a voucher, in breach of T&Cs. Staff on board nice and polite. Here's all you want.Enjoy promotion on Brittany Ferries and don't hesitate. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Find out how we combat fake reviews. As easy as it could be to book ferry crossings on Brittany Ferries and crossing times are so convenient for us as we have a holiday apartment in the Vendee region so great arriving at 8am and easy coming back on a mid afternoon crossing on the Plymouth to Roscoff route. Nothing at all but if i had a nearest and dearest affected with the Corona, i. Brittany Ferries: Worst Customer Service - NO CASH REFUND - See 3,366 traveler reviews, 857 candid photos, and great deals for Plymouth, UK, at Tripadvisor. Good afternoon CustomerThank you for your 4 star review.I am sorry to hear that you had to cancel your booking but I am glad that the booking was partially refundable.I hope that we will be able to welcome you on board at a later date.Kind regards, NiamhBrittany Ferries. Many travel insurers offer savings on customers premiums by treating cancellation and curtailment cover as an exclusion to the policy. Take your cash with you. This is good value, as taking the refund then renewing later would almost certainly result in a Sorry to hear you experienced a long wait on hold on this occasion. But the crossing itself is also more expensive. We have had sailings cancelled by them and have yet to receive any notice. Our usual route to France is via Euro tunnel but seeing the traffic chaos on the weekend before You are using an out of date browser. Brittany Ferries issued us with credit notes. I wrote a review a couple of days ago and received a reply from Brittany Ferries saying that they were 'sorry I was unable to book seats'. What they managed to omit was that there are no seats available on any of their Ports-Le Havre night sailings whether high season or low season. That was an unnecessary deception. Brittany Ferries: No refund for cancelled bookings and washed their hands of customers at the worst possible time. Please. We have had a spike in call volumes recently due to the ease of restrictions in entering France.I'm delighted to hear however that our colleague Julie was able to assist you with your booking when you were able to get through to the contact centre.We look forward to welcoming you on-board later this year.Kind regards,JamesBrittany Ferries. Excludes vehicles designed for commercial use. Daily in April. Michael O'Leary (Easyjet) was interviewed on the telly this morning. Redeem your voucher on your next ferry booking Book Now Terms and Conditions We have booked to go away on 3rd September Stena Lines Harwich - Hook of Holland then Return Santander - Portsmouth on 28th September. We appreciate your patience during this time. Le Havre has easy access to motorways that take you to the east of France, Paris and the Alps, and into Normandy via the Pont du Normandie road bridge to Honfleur. Updated on 02 May,2023. Plan your route based on their driving distance from Le Havre and discover their exclusive selection of holiday accommodation to suit your needs. The Spencer family from Worthing, East Sussex, said: We were booked to travel on the Pont Aven on 25 September and our brother and his wife had flown from Canada for the mini-cruise. VERY POOR/ NON EXISTENT CUSTOMER SERVICEKEPT ON HOLD FOR OVER 45 MINUTES BEFORE GIVING UPEMAILS ARE NOT ANSWEREDIF I COULD GIVE ZERO STARS I WOULDUpdate -You responded very quickly to this review but I have been waiting nearly 4 weeks for an email response. Registered office: 1 London Bridge Street, SE1 9GF. I'm delighted to hear of your compliments, and I'll be sure to forward this message on to our contact centre team.We hope you have a great weekend, and we look forward to welcoming you on-board in future.Best regards,JamesBrittany Ferries, Difficult to book on line due to bank difficulties called to query what was going on booked via phone straight away by a very helpful call handler, Good afternoon,Thank you for your review - I'm sorry to read that you had problems with payments online, however I'm pleased to read that my colleague Sally was able to assist you with this and confirmed your booking.We're looking forward to welcoming you on-board in the near future.Kind regards,JamesBrittany Ferries. Good afternoon,Thank you for your review - we're very happy to hear that our colleague Nathan dealt with your query & sent you new documents swiftly. Anyone can write a Trustpilot review. Its a complaint about their lamentable lack of operators to NO sailings and No information.Brittany ferries are the only cross channel ferry company NOT taking passengers back to the UK. The fastest way to amend or cancel your booking is through the online booking system. Ferries leave Britain at around 11 pm and always arrive at 7am ish in France and. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Thank you for your reply hear with in 4 hours. Kind regards Leah Brittany Ferries. Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant. The majority of our tickets are amenable so you can always choose alternative dates if you prefer.Kind regardsJaneCustomer ServicesBrittany Ferries. Hello Mr Foster,Thank you very much for your review - it's much appreciated. Find new 100Percentpure discount codes at PromoPro.Enjoy Extra 10% Off Sitewide without paying extra money when using discount code at 100Percentpure.Buy more and get savings. This leaves us in the position to use this money for planning alternative holidays when the lock-down is lifted. Booked to travel from Portsmouth to Santander in May and obviously due to the current situation the crossing is cancelled. Under this legislation, passengers will be guaranteed reimbursement or rerouting, if there ferry is cancelled or the departure is delayed by more than 90 minutes. Find 50% saving Selected Trips to France with Brittany Ferries. Yes. I believe they do this to protect your allowances if your call is not answered within a specific time, but this is something you would need to check with your provider.I am sorry for any inconvenience and frustration caused.Kind regardsSimonBrittany Ferries. Hello Maxine,Thank you for your review - I'm sorry to hear of your disappointment concerning the latter half of your journey.Please do not hesitate to contact us via [emailprotected] should you wish to provide further feedback on this.Kind regards,JamesBrittany Ferries. Not sure what to think of our situation. The book with confidence pledge is available on all of our routes and allows you to delay your travel dates to later in 2022 - for Date of experience: August 2020 Ask tracyoverton01 about Brittany Ferries Brittany Ferries Student Discount: Exclusive offers for all students. Brittany Ferries: Cancelled crossings - NO REFUNDS! Some dont cover strikes at all. A way to make more money. What was timescale. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, Credit Card Dispute Letter Template That'll Get Your Money Back, How to Do a Skrill Chargeback and Get Your Money Back Easily, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Potty they have no competition,will look for alternatives in the future! 18 of us due to fly out to Barcelona for a Stag Party (all sensible and grown men). I was obviously too pessimistic and/or you were very persuasive with them! The ship, the Galicia, was clean and well fitted out on a two day trip from Bilbao to Portsmouth. In conjunction with this, we received negative feedback from customers so the decision was made to end the trial. Successfully filing a chargeback can be tedious and difficult. The National Enforcement Bodies that enforce maritime Legislation, under which the EU 1177/2010 article is situated, have been notified about the policy Brittany Ferries are operating under, ie, the giving of vouchers and Now it is a labour to be endured. Don't miss out and join our newsletter for latest offers, By clicking "Sign Up" you consent to receiving information, newsletters and special offers by email from P&O Ferries. Great service. The Package Holidays and Travel Trade Act 1995 gives travellers the right to a refund of all payments where a package holiday is cancelled by the traveller or organiser due to unavoidable and extraordinary circumstances. Carry on browsing if you're happy with this, or find out how to change your setting in our privacy policy. BF will deny all what I have said of course. Special Offers with newsletter sign ups at Brittany Ferries.