Report review titled Rude Reception Staff as unsuitable, Dear writer, However, if you are unsure about where to go, please call NHS 111 before coming to our emergency department who can best advise you on your next step. We will make sure to inform the departments of your wonderful feedback. London West Middlesex University Hospital (WMUH) is an acute NHS hospital in Isleworth, West London, operated by Chelsea and Westminster Hospital NHS Foundation Trust.It is a teaching hospital of Imperial College School of Medicine and a designated academic health science partner (Imperial College Academic Health Sciences Partnership). West Middlesex University Hospital serves patients in the London . Overview - West Middlesex University Hospital - NHS . Acute Medicine | London West Middlesex Hospital The perinatal mental health service, which helps pregnant women and new mums with mental health problems, is offered at West Middlesex Hospital. University Hospitals Coventry & Warwickshire NHS Trust Guys and St Thomas' Hospitals NHS Foundation Trust Royal Cornwall Hospitals NHS Trust University Hospital of Ayr To register your interest and find out more about joining, please email aec@nhselect.org.uk Receptionist could talk on their mobile phone whilst checking you in. Charing Cross Hospital. Visited Accident and emergency services on March 2023, Report review titled Worst practice as unsuitable, Dear writer, ")U!3] 7W0x'^jz[!VSsZab$x9[Z#q)'*5HiGm-F;pLMTks=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^s=^?hz?n(3 n#]MW:$4T"W h`)!Qmo,W lDfDVPvE&>R0"u7{:_g3EGCS`qWcTt(*yQ&hI%Euv,eYcN,-o -" $L 4G%TU^zB~[M1 Nurse was so intimidating and uncaring. Haematology Chelsea and Westminster Hospital NHS Foundation Trust Official information from NHS about West Middlesex University Hospital including contact details, directions, opening hours and service/treatment details Where to get your vaccine :: North West London ICS Review titled Outstanding care Rated 5 stars out of 5 by Anonymous - Posted on 12 April 2023 I went to A&E around 5am on a Sunday with severe abdominal pain. The acute medicine department specialises in the rapid assessment, diagnosis and treatment of acute medical conditions. 2016 NHS AEC hosted by NHS Elect. Details: West Middlesex University Hospital, London Unprofessionalism and lack of care towards our patients is something that we don't tolerate; as we take pride in putting our patients first and displaying kindness. Thank you for taking the time to feedback your positive experience attending The West Middlesex A&E department. West Middlesex University Hospital has not yet replied. In emergency and life-threatening cases continue to come forward as normal or call 999. endstream endobj 237 0 obj <>stream 2 VU8m2mM}R@ @ Really bad experoence. If you would like to discuss your experience further, or would like to raise it as a concern, please get in touch with our PALS team at: You can read a brief introduction about our Trust by clicking the icon to the right. The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters, for patients, their families and their carers. My consultant kept me informed of what treatment and why I was needing it. %%EOF Best wishes, Close menu. The Patient Experience Team, Where in the most part staff were ok one nurse was very indifferent and uncompassionate to my husband. West Middlesex Hospital Ambulatory Emergency Care (Tue-Thu) T: 07825 422 536 E: caw-tr.adocwestmid@nhs.net Medical photography Pathology services Pharmacy Theatre services Treatment Centre Anaesthetic services Burns anaesthetic service Children's anaesthetics Adult intensive care unit (ICU) Support for patients Patient information/downloads Why is hand washing so important on the Neonatal Unit? aec west middlesex hospital Hospital Discharge Report - September 2017, In August/September 2017, Healthwatch Hounslow (HWH) carried out a patient survey to find out the experience of some patient, who after spending some time as an in-patient in hospital, had been, Interviewed staff working within the AEC unit, Interviewed 20 GPs practising in the community. chelwest.wmpals@nhs.net I am sorry to read that you had such a bad experience. If you would like to discuss your experience further, or would like to raise it as a concern, please get in touch with our PALS team: A_ KL*~v[7]F Ambulatory Emergency Care Report - September 2015 NHS England Ambulatory emergency care guide: same day emergency care Please let us know if you agree to all of these cookies. We do not tolerate unprofessionalism and rudeness from our staff. Patient Experience Co-ordinator. If you need this document in a different format, please emailinfo@healthwatchhounslow.co.ukor call020 3603 2438. To better understand the efficacy of the service, Healthwatch Housnlowhave: Healthwatch Hounslowhave sought to identify and support continued improvement in accessing and appropriately utilising the AEC service whilst presenting measurable outcomes and quantitative data appropriate to the day to day service delivery. PDF NHS OH providers for health clearance to join the National Performers We do not tolerate unprofessionalism and rudeness from our staff, I sincerely apologise for the lack of care and understanding provided overall. Very rude and unprofessional reception staff. North West London Pathology (NWLP) was formed in November 2016 as a partnership between Imperial College Healthcare NHS Trust, Chelsea & Westminster NHS . To celebrate West Middlesex's 100 th year from 17 September 2020-2021, we are launching an online exhibition, displaying key moments of the hospital's past.We'll be celebrating the fascinating stories from our staff and the local community, and finding out what makes West Mid such a special place. The Patient Experience Team. On arrival to AEC please go to the reception desk and inform them that you are attending ambulatory care. Read our privacy and cookie policies. (AEC) staff were not always able to follow up patients requiring urgent investigation or ongoing . xb```b``Vf`f`ef@ aV daHl `W!1*|Zhzi[a?vxM+r)v )((be2%@cU Acute medicine is delivered through three co-located units Acute medical unit, including 8 beds for rapid assessment by the medical team after presentation to ED and a further 31 beds for short staying patients (48 hours) Information about our acute medicine service | North Middlesex Thank you for taking the time to feedback your experience from your recent attendance at West Middlesex hospital. Our Hospitals - North West London Pathology Central Middlesex Hospital Ealing Hospital Northwick Park Hospital St. Mark's Hospital Your outpatient appointment Blood tests Online appointments Your online appointment letter Change my appointment Picking up medicines Your planned procedure or endoscopy MyPreOp questionnaire During your stay Mealtimes, food, and menus Report review titled Not compassionate,rude and unfriendly as unsuitable, Dear writer, First opened as the Middlesex Infirmary in 1745 on Windmill Street, it was moved in 1757 to Mortimer Street where it remained until it was finally closed in 2005. Hillingdon Hospital. Westminster Magistrates' Court The liaison and diversion service is based at Westminster Magistrates' Court. Chelsea and Westminster Hospital - Care Quality Commission - CQC Outpatients 1 can be found by entering the hospital through the main entrance and taking the first corridor on the right, past WH Smith. Participating organisations for each programme are listed below: Sites who are currently involved, or have taken part in, the accelerator programme are: To register your interest and find out more about joining, please email aec@nhselect.org.uk, We use cookies to give you the best browsing experience on our site. cQzjWzWzWzWzWzWzWzWzWzWzWzWzWzWzWzWzWzWzWzWzWzWzWzWzWzWzWzWzWzWzWzWzW x.PR34b0`9yjT2dRdx vXw#Ny#$$H;z'~ay@*%"c 5G~z}_?CyvVVCq =d^CBT#hq}Qnx-]J}+_f%K%5]RS$hC+=2RBd f Aj?:|C2U WUa9nSiyE? West Middlesex University Hospital Overview Overview Departments and services Facilities Ratings and reviews Leave a review Contact us Address Twickenham Road Isleworth Middlesex TW7 6AF Get directions (opens in Google Maps) Phone 020 8560 2121 Online Visit Hospital website Find another hospital Care Quality Commission inspection rating ()*6789:FGHIJVWXYZefghijtuvwxyz ? Imperial College Healthcare NHS Trust | Ambulatory emergency care West Middlesex University Hospital - Departments and services We are an award winning organisation providing care at two main hospital sitesChelsea and Westminster Hospital and West Middlesex University Hospitaland a number of community-based services across London, such as sexual health and HIV clinics. Why is hand washing so important on the Neonatal Unit? I want to thank you so much for the incredible care I received in a&e. I came at emergency with eye infection and have been waiting 4 hours and nobody call me, after 4hours waiting I asked at reception how long Should I wait ,and they were very rude . I was examined and given a likely diagnosis and referred back to my GP, which turned out to be the right call. We provide a range of investigative and therapeutic endoscopy procedures in 4 modern, well equipped endoscopy rooms. The nearest train station is Isleworth, which is approximately 0.5 miles from West Middlesex Hospital. Mount Vernon Hospital. West Middlesex Hospital - West London NHS Trust Patients are referred to the AEC unit by their GP or by the emergency department. Homepage Chelsea and Westminster Hospital NHS Foundation Trust Epidural analgesia for children and young people, Oral morphine (Oramorph) for children and young people to take home, Support after discharge: Neonatal Community Outreach Team, The Cheyne Child Development Service - Pre-school Social Communication (SCD) Assessment Pathway, The Cheyne Child Development Service - School age Autism (ASD) Assessment Pathway Parent Information, Cheyne Child Development Service - Information for parents, Cheyne Child Development: while you wait leaflet - Pre-School Age (Kensington and Chelsea and Westminster children), Cheyne Child Development: while you wait leaflet - Pre-School Age (Hammersmith and Fulham children), Cheyne Child Development Support Leaflet - For parents who have a child with a diagnosis of Autism Spectrum Disorder: pre-school age, Cheyne Child Development Support Leaflet - For parents who have a school aged child with a diagnosis of Autism Spectrum Disorder (All boroughs), Cheyne Child Development Support Leaflet - For parents who have a school aged child with a diagnosis of Autism Spectrum Disorder (Hammersmith & Fulham), Cheyne Child Development Support Leaflet - For parents who have a school aged child with a diagnosis of Autism Spectrum Disorder (Kensington & Chelsea), Cheyne Child Development Support Leaflet - For parents who have a school aged child with a diagnosis of Autism Spectrum Disorder (Westminster), Cheyne Child Development: While you wait leaflet - School Age (All boroughs), Cheyne Child Development: While you wait leaflet - School age (Hammersmith & Fulham), Cheyne Child Development: While you wait leaflet - School age (Kensington & Chelsea), Cheyne Child Development: While you wait leaflet - School Age (Westminster), Care of your synthetic cast - Information for childrens fracture clinic patients, Before and after your procedure (children 16 and under), Advice for patients who have been tested for Mpox, Intermittent Pneumatic Compression to Reduce the Risk of Venous Thromboembolism, Advice following Dermatology Skin Excision, Referring to Chelsea and Westminster Hospital, Referring to West Middlesex University Hospital, Friends of Chelsea and Westminster Hospital, Big shout-out for our midwives, nurses and ODPs, Research, Innovation and Quality Improvement (RIQI), Clinical or radiological suspicion of cancer, Does not meet alternative tumour-specific pathways, Well enough to attend an outpatient clinic, Bloods (including FBC, eGFR, LFTs, bone profile, CRP, ESR, PSA if male, CA 125 if female), Quantitative Faecal Immunochemical Test (FIT). Contact Chelsea and Westminster Hospital T: 020 3315 8211 West Middlesex University Hospital T: 020 8321 5919/5283 Leaflets and information The team could not have been more thorough or thoughtful. I am happy to read that you had such a wonderful experience and will be sure to feed your kind words back to the A&E department. Thank you for taking the time to feedback your experience. Kind regards, Charing Cross Hospital 020 3311 5144 (Reception) 020 3313 0734 (Referrals) St Mary's Hospital 020 3312 3196 (Reception) 020 3312 3197 (Referrals) Visitor Information . In particular the nursing staff on both wards were excellent especially since it was a difficult period having Easter followed by the doctors strike. Ambulatory Emergency Care Report - September 2015. Patient Experience Co-ordinator, Exceptional care from a &e team on duty in morning of Fri 14th April following my dislocating my shoulder and fracture of humerus and clavicle.everyone was kind and efficient and I was even able to go home by 11.30 am, Report review titled Exceptional service as unsuitable, Dear writer, 267, 117, 110 and H28 buses. West Middlesex University Hospital has not yet replied. Ambulatory emergency care unit dhYUK 9`nZ&vD. r`$8S+1A%@s CQ? [x0`f`` Eligible cohorts include: (1) adults aged 75 years and over (2) residents in a care home for older adults (3) individuals aged 5 years and over who are immunosuppressed. During January 2023, the London Ambulance Service NHS Trust (LAS) invited every local Healthwatch in London to provide input to shape a new organisational strategy for 2023 28. Chelsea and Westminster Hospital NHS Foundation Trust, Gastroenterology and nutrition (children), Your mental health and emotional wellbeing, Birth preparation/antenatal classes and Padlets, Maternity equality diversity and inclusion, Ambulatory emergency care (AEC) & Same Day Emergency Care (SDEC), John Hunter Clinic for Sexual Health (JHC), Dietary Guidance after Intra-gastric Balloon Insertion, Dietary Guidance after Gastric Band Surgery, Dietary Guidance after Gastric Bypass or Sleeve Gastrectomy Surgery, Liver shrinkage diet for Bariatric Surgery, Ramadan and Fasting After Bariatric Surgery, Reactive Hypoglycaemia After Bariatric Surgery, Vitamin and Mineral Supplements After Gastric Band and Balloon Insertion, Vitamin and Mineral Supplements after Gastric Bypass or Sleeve Gastrectomy, Gabapentin for itching, information for children after a burn, Burns outpatient dressing clinicsguidance for parents, Coping with the stress of a traumatic incident, Guidelines for patients with Duoderm dressings, Scar tissue and contracturesinitial stage, Scar tissue and contractureleaving hospital, Caring for your childs new skin following a burn injury, Percutaneous achilles tenotomy in clubfoot (Ponseti method), COVID-19 vaccination guide for people with a weakened immune system 3rd dose PLUS booster, Hearing Aid Fitting - Referral from ENT (WM), Paediatric transition to adult audiology services, Swim moulds policy and collection information, After Removal of Bilateral External Nasal Splint (POP) and Internal Nasal Splint, Removal of stitches from ear area and canal, Thyroid and parathyroid disorders and treatments, How to access sick pay/employment support following hand Injury, Children visiting the intensive care unit, Intensive Care Unit (ICU), information for family and friends, Investigations in the Intensive Care Unit, Role of the physiotherapist in the Intensive Care Unit, Confidentiality of personal informationyour information, your rights. Ratings and reviews - West Middlesex University Hospital - NHS I was very anxious and her whole approach was so kind and genuine. Norfolk & Norwich University Hospital NHS Trust Workplace Health & Wellbeing Level 1 20 Rouen Road Norwich NR1 1QQ 01603 287035 . Your feedback will be escalated to the departments manager for investigation. AEC (Ambulatory Emergency Care Unit): Ground Floor, Lift Bank D West Middlesex University Hospital We are based in Outpatients 2 in the main hospital building opposite the main reception desk. The trust has 1007 beds including 166 children's beds/cots, 131 maternity beds, 35 critical care and burns unit beds and 675 acute adult beds. King George Hospital. The nearest underground station is Hounslow East, which is approximately 1.6 miles from West Middlesex Hospital. Nearest train stations areIsleworthstation whichis approximately 15 minutes walk and Syon Lanestation which is approximately 10 minutes walk. I am sorry to read that your experience has not been great. We are extremely busy in our emergency department so please use our services wisely. Instagram, 2023 Despite a very busy time, and very challenging conditions, I was treated with such care and kindness throughout. Our locations :: West London NHS Trust West Middlesex University Hospital - Wikipedia The admin staff on the desk were welcoming and helpful. West Middlesex Hospital. Accident & Emergency | North Middlesex University Hospital Our ambulatory emergency care (AEC) service provides same-day, consultant review for patients with urgent or emergency health problems without the need for attendance in A&E. . Further details here For support call: 020 8321 6300 or email: talk@themulberrycentre.co.uk VOLUNTEER DONATE NOW He went when he had a fall on night out not a general constant drunkard but just an unfortunate accident on a night out felt like she thought it was his own fault for drinking and treated him very differently to other patients very unprofessional, Report review titled Uncompassionate nurse as unsuitable, Dear Writer, J You must live or work in Hounslow or have been a recent inpatient at West Middlesex Hospital. HCAS Posted: 18/04/2023 Job Type: Permanent Closing Date: 02/05/2023 Staff Group: Nursing & Midwifery Registered Job Ref: 289-CSS-1039-A If you would like to discuss your experience further, or would like to raise it as a concern, please get in touch with our PALS team. Best wishes, Instagram, 2023 If you continue browsing, well assume youre consenting to our use of cookies on our site. 0000000016 00000 n NORTH EAST AND CENTRAL LONDON Training Programme (NCEL) Barking, Havering & Redbridge University Hospitals NHS Trust -. Copyright 2023 West Suffolk NHS Foundation Trust. To view the report, please click on the link below: In early September 2015, Healthwatch Hounslow began a Survey to review the Ambulatory Emergency Care (or AEC) service, currently based in the West Middlesex University Hospital. The Ambulatory Emergency Care Unit is located in Outpatients 1 at West Middlesex University Hospital, Twickenham Road, IsleworthMiddlesex, TW7 6AF. I am happy to read that you received outstanding care and overall had a positive experience. Ambulatory emergency care (AEC) & Same Day Emergency Care (SDEC) Cancer services Cardiology Care of the elderly Dermatology Diabetes Endocrinology Gastroenterology (including hepatology) Haematology Memory clinic Neurology Renal (kidney) medicine Respiratory medicine Rheumatology Stop smoking service Stroke & TIA services Cancer services 232 0 obj <> endobj PDF Welcome to the Ambulatory Emergency Care Service The work undertaken within this review will go some way to identify clinical and financial outcomes of the service, prevalence of conditions, prevention rates and if the needs of patients from diverse, hard to reach ethnic minority language groups and those with a need for British Sign Language (BSL) or visual impairments are realised. NHS Jobs - Search Results The trust operates at two acute sites: Chelsea and Westminster Hospital and West Middlesex Hospital. I noticed some of the other team members, like the technicians, were also really lovely and on the ball with sorting so many things. The AEC unit provides same day assessments including blood tests, electrocardiograms (ECGs) and radiology investigations. I am pleased to read that you received excellent care and will be sure to feed your great experience back to the department. Visited Respiratory Medicine on April 2023, Report review titled Brilliant care as unsuitable, Dear writer, PALS e-mail: chelwest.wmpals@nhs.net SUz\` 'Vk6%`5=eQu` iXGHjA=QznWzWzWzWzWzWzWzWzWzWzWzWzWzWzWzWz`tAU-,320Bn\J D) Chelsea and Westminster Hospital. Barts Health NHS Trust -. rS&cD5Ts6'E7FdU()8GHVe*9:IJWXYZftugvwhijxyz i !1AQa"q2#BR 3br$Csc%4S5&DTdEU' Menu Much of the growth in admitted non-elective activity is for patients who spend 1-2 days in hospital. Royal London Hospital. Thank you for taking time to feedback your recent experience at the Hospital. It felt like they were angry with you for bringing your child to urgent care. Across our three programmes we have worked with over 150 organisations. Thank you for your lovely feedback. Barnet General Hospital. I went to A&E around 5am on a Sunday with severe abdominal pain. West Middlesex University Hospital. There is a pay and display car park with bays for blue badge holders. 232 9 They made me feel very comfortable and at ease, Report review titled fantastic treatment as unsuitable. Ayana Chelsea and Westminster Hospital NHS Foundation Trust, Offering rapid access to treatment for cancer-related emergencies, Gastroenterology and nutrition (children), Your mental health and emotional wellbeing, Birth preparation/antenatal classes and Padlets, Maternity equality diversity and inclusion, Ambulatory emergency care (AEC) & Same Day Emergency Care (SDEC), John Hunter Clinic for Sexual Health (JHC), Dietary Guidance after Intra-gastric Balloon Insertion, Dietary Guidance after Gastric Band Surgery, Dietary Guidance after Gastric Bypass or Sleeve Gastrectomy Surgery, Liver shrinkage diet for Bariatric Surgery, Ramadan and Fasting After Bariatric Surgery, Reactive Hypoglycaemia After Bariatric Surgery, Vitamin and Mineral Supplements After Gastric Band and Balloon Insertion, Vitamin and Mineral Supplements after Gastric Bypass or Sleeve Gastrectomy, Gabapentin for itching, information for children after a burn, Burns outpatient dressing clinicsguidance for parents, Coping with the stress of a traumatic incident, Guidelines for patients with Duoderm dressings, Scar tissue and contracturesinitial stage, Scar tissue and contractureleaving hospital, Caring for your childs new skin following a burn injury, Percutaneous achilles tenotomy in clubfoot (Ponseti method), COVID-19 vaccination guide for people with a weakened immune system 3rd dose PLUS booster, Hearing Aid Fitting - Referral from ENT (WM), Paediatric transition to adult audiology services, Swim moulds policy and collection information, After Removal of Bilateral External Nasal Splint (POP) and Internal Nasal Splint, Removal of stitches from ear area and canal, Thyroid and parathyroid disorders and treatments, How to access sick pay/employment support following hand Injury, Children visiting the intensive care unit, Intensive Care Unit (ICU), information for family and friends, Investigations in the Intensive Care Unit, Role of the physiotherapist in the Intensive Care Unit, Confidentiality of personal informationyour information, your rights.
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