For full information about the FanProtect Guarantee, and how it works for you as a ticket buyer, click here. U.S. Supreme Court allows Calif. consumers to evade arbitration due to injunctive claims, SCOTUS suddenly very interested in California's Private Attorney General Act. Learn more about how we make money. Explain your scenario, and provide any applicable evidence. By clicking "TRY IT", I agree to receive newsletters and promotions from Money and its partners. If you don't see us in your inbox, check these folders, then drag and drop the welcome email into your inbox. Yes, StubHub is both reliable and offers a refund policy. Based on the scenario, StubHub may provide you with one of the following: If StubHub decides to reimburse you, they will usually send you an email with instructions on how to claim your refund. There doesnt seem to be any data on how many tickets sold through StubHub arent real, but a Google search of fake stubhub tickets brings up a handful of complaints. If your event is canceled and not rescheduled, you'll receive 120% credit or provide the option of a full refund. How do I get my money back? The April 25th show was canceled due to COVID-19. Listings are removed without . Most of the public officials involved in the StubHub settlement issued statements Tuesday and Wednesday celebrating the decision. According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. Seller also should have dropped the sale through Stubhub but that opens him/her up to a penalty for not fufilling the sale. Tax Help Is Here: Quick Answers to Your Burning Tax Questions for 2023. follow the steps below.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-large-mobile-banner-2','ezslot_11',158,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-2-0'); StubHub makes the final decision on whether or not you are eligible for a refund (including any shipping/handling fees). Those disputes, the motion said, are governed by the arbitration provision in StubHubs user agreements and the judge should not allow class counsel to get away with artfully drafting their complaint to invoke the McGill rule as a tactic to evade individual arbitration. As a secondary marketplace, refunds through the primary source would not affect your compensation if the event was cancelled. View complete StubHub Return Policy. You can get a refund from StubHub by calling their customer service line. Offers may be subject to change without notice. If an event is postponed or rescheduled, the Buyer may use the tickets on the rescheduled date or, time permitting . Login to add posts to your read later list, Event Ticketing Resources For Secondary and Primary, payout of close to $20 million in refunds to more than 75,000 consumers, a statement published by StubHub following the settlements reads. It is simply a platform that connects people who are selling tickets with people who wish to buy tickets. Select Sell tickets from the three dots. You can resell your ticket using either an app or a PC. The settlement comes just days after the acquisition of StubHub by Viagogo held up by regulators in the UK for a year and a half was finalized with the sale of StubHub International to a Boston-based venture firm. Alison Frankel has covered high-stakes commercial litigation as a columnist for Reuters since 2011. StubHubs arguments to Gilliam echoed assertions from lots of other corporate defendants over the last few years. All of those complaints, like some of these from Consumer Affairs, say StubHub issued a refund, but I have yet to find one saying StubHub found them, as Derrick F. claimed, comparable or better tickets. Most complaints about StubHub seem to be coming from people who dont actually understand the premise of StubHub, which is that tickets are being resold from regular people who can price the tickets however they want. I bought 2 tickets for Jazz fest in New Orleans this past weekend via StubHub, and was told that they would be delivered via the 3rd party app AXS. Also, if time permits, you can simply re-sell your tickets on StubHub (see our How to Sell Tickets on StubHub tutorial) or another popular ticket resale website. In combination, the two rulings mean that if corporations try to impose arbitration provisions that effectively bar public injunctive relief, courts will find them invalid. On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. NYU Local editor in chief, aspiring dolphin trainer. Describe your scenario and include any supporting evidence. WASHINGTON, D.C. - Attorney General Karl A. Racine today announced a settlement with StubHub, Inc. (StubHub), a ticket resale company, resolving a multi-state investigation into the company's refusal to pay refunds to consumers - including over $3.6 million to District consumers - for concerts, sporting and other events that were cancelled due to Reuters provides business, financial, national and international news to professionals via desktop terminals, the world's media organizations, industry events and directly to consumers. 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. It also shows why the California precedent is so bitterly despised by corporate defendants that are now hoping for help from the U.S. Supreme Court. We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement.. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. StubHub won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. Like most customer service numbers, their automated system is exhaustive, but eventually youll get the existing orders option and then the general questions option. Leonard of Los Angeles, CA Verified Reviewer. Affected customers should have already been notified by StubHub via email (and, in some cases, they've already been paid refunds). Your email address will not be published. Whenever an event is canceled and is not rescheduled, you will get a full refund that should include all fees, even the ones referring to shipping and handling. See here for a complete list of exchanges and delays. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. The independent blog of New York University. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. Customers can keep their credits if they like. At the same time, buyers expect immediate refunds. am I just fucked out of $250? Reddit and its partners use cookies and similar technologies to provide you with a better experience. In an interview, StubHub Customer Experience Vice President Daron Fowlks declined to comment on litigation but said customers who bought tickets to events in the USA or Canada on or before March 25, 2020, and were issued credits for cancellations, will get refunds. If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. At the event, tickets were discovered to be invalid. It is possible to request a refund on a purchased StubHub ticket manually. I bought tickets to a stadium show in San Francisco for Def Leppard and Motley Crue originally for July 19, 2020, then changed due to COVID to Sept 10 and then again to Sept 7. I got a confirmation from Stubhub that the transfer to AXS was confirmed, but the tickets . StubHub.com is a ticket marketplace that performs as a middleman between ticket buyers and sellers. You can read more about how this works at https://techboomers.com/how-to-support-techboomers. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in March of last year, giving consumers . Did you find it helpful? Contact StubHub customer care at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com as soon as possible. Tickets is not the same when i go to ticketmasters, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. You will receive an email with instructions on how to receive your refund. Click here to explore your options! (Cans, 24, 35 Pack Price), How To Handle a Person Who Always Needs Your Money, Walmart Holiday Hours: Thanksgiving, Christmas, Easter + More, Does Walmart Sell Liquor? if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[468,60],'endofdiscussionbook_com-medrectangle-3','ezslot_9',166,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-medrectangle-3-0'); Have you purchased the wrong ticket? StubHub Return Policy [Quick Information]. ", (FYI: StubHub's website now says "if your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund." Enjoy!Make sure we land in your inbox, not your spam folder. and would like to return it? StubHub's customer service line is available from 5:00 AM to 9:00 PM Pacific Time. Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. (States, Store Locations, Prices, Types + More). It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Sellers: If you have already been paid, we'll charge your credit card on file to recover the payment. You can request a refund from StubHub by email. There are no exceptions ever on postponed events: I recommended reaching out to the venue and pushing for an official cancellation or reschedule date 1 Reply mpipmpip 1 yr. ago Oct fifth is last day for what? It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. The original purchase has aged off my account history. I bought 2 tickets for Jazz fest in New Orleans this past weekend via StubHub, and was told that they would be delivered via the 3rd party app AXS. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. Putting fans first has always been central to the StubHub business, a statement published by StubHub following the settlements reads. Factbox: Why are Hollywood writers threatening to strike? Browse an unrivalled portfolio of real-time and historical market data and insights from worldwide sources and experts. Go to StubHub Refund Policy Purchase Policy - All sales are final and refunds are only allowed in limited circumstances, as explained in this section below on canceled and postponed events. The California Supreme Courts McGill decision, he said, addressed a public injunction claim quite similar to the claim against StubHub, calling for a prohibition on allegedly deceptive advertising. StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. 2023 The Hollywood Reporter, LLC. Copyright 2023, All Rights Reserved | Some TicketNews posts have affiliate links - it may receive a commission if you click a link and purchase tickets or other products. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. How Can I Request a Refund for a StubHub Ticket? (Business Insider calculated that the payments in seven locations were more than $16.7 million.). As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. If yes then, in this case, you can resell your tickets on StubHub and offer someone else the opportunity to attend.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-1','ezslot_4',164,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-1-0'); In some cases, StubHub has a policy that protects buyers by requiring ticket vendors to refund money. For more information, read. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . Guaynabo, PR 00968, By clicking "Continue" I agree to receive newsletters and promotions from Money and its partners. Full buyer Terms & Conditions here. The FanProtect Guarantee is StubHub return policy. Broadly speaking, the court has stuck by its Rent-A-Center holding that the Federal Arbitration Act does not pre-empt the McGill rule, as consumer advocates from Gupta Wessler told the Supreme Court in a brief opposing review in the Fast Auto case. The company blamed the difficulty of recouping from sellers during the pandemic. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale companys refund policy in 2020. Lots 81-82 Street C They do not reflect the views of Reuters News, which, under the Trust Principles, is committed to integrity, independence, and freedom from bias. Home Online Shopping Buying and Selling StubHub Course StubHub Return Policy and Refunds. According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, Well do our best to find you comparable or better tickets, or offer you a full refund., Stubhub throws around a lot of FanProtect Guarantee lingo, which, as Derrick F. put it, is like ticket insurance. Basically FanProtect is StubHubs promise that you will receive the tickets you ordered before the event and they wont be fake, but thats not always how it works. Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. StubHuboffers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to ano-refunds policyit adopted in March 2020 to the dismay of many customers, the company told The Associated Press. On that front, things played out almost laughably on Saturday. Despite the unprecedented circumstances that led to mass cancellations of events last year, StubHub had a responsibility to abide by the terms of its own guarantee policy, said Maryland Attorney General Brian Frosh in a statement. While many event ticket operators both in primary and secondary segments offered consumers the option for taking marketplace credit in lieu of refunds for events that were cancelled, StubHub went a step beyond and eliminated the cash refund option entirely unless required by law. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. I got a confirmation from Stubhub that the transfer to AXS was confirmed, but the tickets never appeared in my AXS account. By clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. Your email address will not be published. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. Is there any way I can confirm that my Stubhub QR codes are still good? They're upset StubHub is refusing. The corporate pushback has not escaped the attention of the 9th Circuit. Call us during our business hours. I agree to Money's. Help us improve this article with your feedback. Enjoy! Just a heads-up that some of the services were reviewing here have affiliate partnerships with us, so we may earn a commission if you visit one of them and buy something. Others were postponed. When it does occur, we take the matter very seriously and investigate with the seller to find out what happened. Virginia Attorney General Mark R. Herring, for example, said "the COVID pandemic should not be used as an excuse to withhold refunds owed to customers for cancelled events." To resale your tickets, follow the instructions below: If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now," the company said in a statement. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. Sorry we couldn't be helpful. As another StubHub customer service rep, Deandra, explained to me via email after the Kaskade incident, Cases like this are extremely rare on our site. Sometimes email clients send our first email to a spam or promotions folder. The StubHub Refund Policy ensures that customers can receive a refund within certain conditions, such as if an event is canceled or rescheduled, if tickets are unauthenticated, or if your purchase is eligible for a FanProtect Guarantee refund. Scan this QR code to download the app now. Thats everything that we can tell you about StubHubs returns and refunds policy! Customer service all the way to your seat, 2000-2022 StubHub. Stubhub does not accept returns. Yes Colorado Attorney General Phil Weiser joined nine other . Last Updated on September 16, 2021 by Dave Clark, StubHub Settles Multi-State Lawsuit Over COVID Refund Policy Changes. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. The suit explains how StubHub has changed its. Opinions expressed are those of the author. A Dartmouth college graduate, she has worked as a journalist in New York covering the legal industry and the law for more than three decades. But if you think you were overlooked or your refund is taking too long, the action you should to take depends on your location. I will say this: Until Saturday night I had never heard anything about fake tickets from StubHub or had any trouble with it myself, and when it did happen, their customer service team was quick to issue a refund and also gave me $15 towards my next StubHub purchase.