(Instructions for an Android device are here.). Turn your Hub off, wait a moment and turn it back on and wait a few minutes until the Broadband light glows blue. 1:43 PM Broadband & internet Guide to using the BT Business Smart Hub Guide to using the BT Business Smart Hub What do my Smart Hub's lights mean? Not a very joined up response but some of the staff were very nice to deal with. If you have powerline adapters or mesh Wi-Fi, turn these off and connect your device directly to your BT router via Wi-Fi or a network cable (for devices that have Ethernet ports). Check the power cable is correctly inserted. Get six months of BT broadband and TV half price. If it's disconnected, click connect. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Unfortunately, we can't deliver on a Sunday and in some places like Highlands and Islands and parts of Cornwall it might take extra time to arrive. 30-05-2020 Select your hub from the options below to see what they mean. Your Hub is connecting to another wireless device using WPS. Orange light. if you've still got a problem then get some help from the manufacturer or supplier, The Hub is working but isn't connected to the internet. Thanks, on It's quite straightforward to try on an iPhone if you want to give it a go and if it doesn't help then at least you've ruled something out. 2 users liked/thanked this post: Hi, Ive just had the same issues tonight. For up-to-date information and comments, search the EE Community or start a new topic. Turn your Hub on and off using the power button and wait a moment. Wireless is switched off either for the 2.4GHz or 5GHz bands or both. Sorry to hear you can't connect to the internet. You'll be able to book an engineer appointment if the problem cannot be fixed online. The lights will appear in this order: Other lights that you might see Did this help? Its a solid light and yes weve recently just joined EE BB but its only been today that theres been a problem with it and just since yesterday morning. No light means that it's connected successfully. Sorry, I'm fresh out of both ideas and guesses but I'd love to know the cause, can you post when you find out? 2 Set up your dongle Connect the USB docking station to the USB port on your hub, then plug the dongle into the docking station. 22h06. Is your BT broadband playing up? When you first plug in your hub, the lights will appear in this order. One way to check this is by connecting your Hub to your test socket. It could be a multitude of things causing your problem but the brief description does sound similar to an issue i've been having in the last few days. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? I've run a few tests down your line and I'm not picking up any issues, except when I'm running a log check I'm seeing the username your router is still trying to connect with isSETUP@PLUSDSL.NET. Try switching your device off and on. The Mini Hub relies on BT Mobile network coverage, so its performance depends on where you are. 16h28. appears to be unstable / he is worried things might drop out again. Check the Ethernet cable (red ends) is plugged into the modem's PORT correctly. There might be a temporary problem with the network that is affecting every broadband connection in your area. For a BrightBox: in the Internet section on the initial Status page or; For a Smart Hub: on the Advanced Settings / Broadband / Internet page? You can find this on the reference card on the back of the router. - edited Give it a couple of minutes and try again. Broadband light is blue, but I can't connect to the internet. Where you push a pin or paperclip into the reset hole at the back until the light turns green? Check out this forum with a description of the problem and fix: 1 user liked/thanked this post: 31-05-2020 Trying to work out your BT hub orange light from your BT hub green light? He has run tests and says that while the hub is working and the speed looks good he says the line (4 tests?) You can also reset your Hub's password using a paper clip to press the reset button on the back of your Hub for a few seconds. Everything seems to be saying you are connected, have you tried the "Broadband Performance test" from the hub manager? 31-05-2020 On the back of your Smart Hub, you should see a grey socket with the word Broadband above it. Then check the other end of the Ethernet cable is plugged into the WAN port of your Hub correctly - you'll hear a click. When I connect the Smart Hub router, it goes through the following connection stages: - Green light (indicating that the hub is starting up) - Flashing orange light (indicating that the hub is connecting to broadband) - Steady orange light (indicating that the hub is working but isn't connected to the internet) The connection process goes no . Check you can make a phone call and that there's no noise on the line. make sure your device is connected to the WiFi network. Choose ' Open 'No Connection' help ' under 'No service'. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. Hope this helps you. Do not report it as a broadband fault - you will go round in circles. Once entered click on continue to advance settings. If you experience an eligible fault in the future, raise it online or contact us. Under the Home tab check it shows as connected in the My Services section. Now for PAIRING, Open G Hub Application, go . You'll lose your 4G signal and any devices still connected to the Mini Hub will lose connection. Press the Restart button on the back of your Hub. Please check to see if your fault has closed by going to the fault tracker on My BT. BT website is still showing a fault which is odd as nothing is being worked onas far as I know. 30-05-2020 If you are still experiencing issues, there are a few things that you can do to try and fix the problem. I have used BT for many years / had numerous hubs have worked ok on my setup. It is odd the hub blue light is on? Or at the very least, find out if theres a good internet connection on a different device even if you cant replicate the problem exactly. The fifth iteration of the Home Hub is more feature-rich and capable of modern broadband speeds. Copyright 2023 IDG Communications, Inc. Blue: Everything is working and your Hub has an internet connection, Orange: Theres a problem, which could be with the broadband connection, Green: The Hub is starting up wait a couple of minutes, Flashing orange: Connecting to broadband wait 30 seconds, Solid orange: Theres no broadband connection connect via Ethernet and follow the instructions in your web browser, Flashing pink: Hub is working fine, but theres no broadband connection, Red: theres some other problem turn off and on again. It turned out to be a fault with the network, which BT Wholesale fixed. How long has this been happening?What does it say after you log into the router: Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. If you can't get online, it might be your device. Which router, BrightBox 1 or 2 or . Check your cables. Get more information on BT Power Save mode. It might be a router firmware issue with an easy fix. Need to know more about your BT hub lights in general? - also how do I switch it off? Connect a device to your Hub using a cable or wi-fi. 30-05-2020 19h00. 31-05-2020 13h59. 13-06-2020 Your Hub will restart and the Power light will glow steady blue. Give it at least three minutes to connect. Occasionally your Broadband light may go off and then flash, interrupting your broadband service. It says connected and the username is setup@plusdsl.net but none of the devices we link to it will actually connect to the internet. switch it back on again via the Hub Manager. I'm sorry you've had some trouble with your broadband service and I apologise for the frustration caused. The BT Home Hub 5 is capable of dual AC Wi-Fi. Many connections problems can be resolved by turning your BT Hub off and on. The default setting is to merge the two together so you see only one network name. Updated 06/10/2022 Restart your device, and if the light is still red, contact us. Rachel Message 1 of 6 (3,202 Views) 1 5 REPLIES Rachey0 Newbie Posts: 2 On the Plusnet hub it says 'connected'. There's a problem connecting to the internet. Just unplug the power cable, wait a few seconds and plug it back in.) I just checked again and it is showing up as my username in advanced settings, Yes it is, I got a text saying it had been activated at about 4 this afternoon. You can switch it on via the Hub Manager. A steady blue means that the Hub is connected to your broadband. This is my personal Community Forum account to help out around these parts while I'm at home. Wireless security is switched off for one or both wireless channels. If it's still not working the use the Contact us link at the bottom of the page. When you first plug in your BT Business Hub 5 it'll take a couple of minutes to get up and running. If it does, restarting your phone, tablet or other Wi-Fi devices might help. Click on your model of Hub to find out what the lights mean. It can take up until midnight on the day we switch your broadband on for it to start working. 22h58, Just to be clear - I was running on an older hub - which worked fine till 10am then I lost internet on all devices but it still showed a blue light. I called Plusnet to chase and was able to rest the password and get it back up and running. 03-06-2021 If the light doesn't turn blue, use a paper-clip to press your Hub's Factory Reset button. Once you have done this press connect. The power is off, or you've turned the lights off. I have got a PC plugged direct into the hub - again no internet. on I then have to go into my Sky settings, go into Network Connection, go into Network Set Up , and then go into Reset. Try moving Hybrid Connect. Plug your Hub's power cable into the mains and turn on. If there are no lights, check the power cable is in firmly, and connected to the mains. At first devices did not seem to be working. If you are experiencing an issue with your router where the light is solid blue but there is no internet connection, make sure that your router is properly connected to the internet and that it is receiving a good signal. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. Weve found that many fibre connection issues can be resolved bypower cycling the modem turning it off and on again in a controlled way. There's a problem with your device. For a Smart Hub: on the Advanced Settings / Broadband / Internet page. best broadband deals. I made the mistake of resetting my router to factory settings which stopped it from connecting with the server, due to a password issue. Open your web browser and visit http://btbusinesshub.home/. Press and release your Hub's Restart button. 22h19. Your device has a strong mobile signal (two or three bars are good). The PC / wireless printer work fine via the hub wifi network. 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